Thank you for taking the time to share your feedback. We are glad to hear that you have otherwise had a positive experience living here, that our team has been helpful, and that you have not experienced any ongoing noise concerns.

We sincerely... apologize for the frustration surrounding your initial maintenance request. Our maintenance team prioritizes requests based on urgency, and in some cases, repairs can take additional time when a specific part needs to be ordered. We understand how frustrating that can be, particularly when it occurs shortly after move-in, and we appreciate your patience while the issue was being resolved.
Regarding the promotional incentive, the offer was advertised as an August promotion and was issued during the month of August. It was not advertised as an incentive that would be provided specifically on the day of move-in. We apologize for any misunderstanding regarding the timing.

We also understand how disruptive unexpected water or power outages can be. Power outages in the community are managed by Xcel Energy, and unplanned outages are not always communicated to us in advance. When we are notified of an outage, our team does our best to communicate the information available to us, including updates from Xcel's outage map and estimated restoration times. Residents can also use Xcel's outage map to view current outages, report an outage, and access available restoration updates.
While our office operates during standard business hours, we do have an after-hours maintenance process in place for emergencies. Residents are provided with instructions for contacting our maintenance on-call team outside of office hours, and we encourage residents to use that resource whenever an urgent maintenance issue arises after hours.

We appreciate your feedback regarding communication and will continue looking for ways to improve how and when we share information with our residents. We are glad to hear that, despite these frustrations, you have ultimately had a good experience living here, and we appreciate having you as a resident.

Best,
Grace | Assistant Community Manager
Union 9Seventy Read More

Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations.

We truly appreciate your kind words about August. We're so glad they made a positive impact during your time with us, and we'll... be sure to pass along your recognition. We also appreciate your feedback regarding the condition of the community, the move-in process, office hours, and your overall experience. Comments like yours help us identify opportunities to improve.

To clarify, electricity is individually metered and billed based on each apartment's actual usage. Other utilities are allocated by our third-party billing provider using a formula that considers factors such as apartment size and occupancy. While we understand this billing method may not be everyone's preference, we appreciate the opportunity to provide clarification.

We wish you all the best in your next home and thank you for having been a part of our community.

Best regards,
Grace Cullins | Assistant Community Manager
Union 9Seventy | union9seventyamgr@greystar.com | 720.680.3726 Read More

Thank you for your kind words! We are glad that our team was able to assist you and meet your expectations. Please feel free to reach out to the office if you need anything!

Thank you for your kind words about our team and maintenance. We truly appreciate it! We are also glad to hear that the recent concerns have improved. Providing a safe and comfortable community remains a top priority for us, and we will continue... working to maintain that standard for all residents. Read More