The apartment buildings are nice, the community is safe, that's more likely due to the residence than the staff. The resident services team(s) lack customer experience, they are are inconsiderate and unprofessional. Courtesy Patrol useless.

The canned response that will provided by the leasing office is done to every post, even after meeting with several of the resident services staff, nothing was addressed and their is a constant change in their management. My last meeting was supposed to be... with the community manger, David, though on my last message with resident services, it's no longer David and no one has the list of items which we discussed.

If you value customer experience, this is not the place you will find it. Read More

Be aware if you are going to pay more rent to move in to the top floors to seek quietness. All the external Air Conditioners (yours and your neighbors) are right above your head on the roof. The compressors can make 120HZ more than 30db hum noise day and night resonating in the bedroom. It’s worse when multiple starts working at the same time. The maintenance team said it’s unfixable and suggests we move out.

No apartment is perfect, but North Park Apartments have a lot going for it. I have lived here 5 ½ years and have not had any significant problems. The surroundings are very attractive; it’s fun to see what seasonal flowers will be in the planters each year. The apartment buildings form a large rectangle that surrounds 5-acre, Moitozo Park. People use it for volleyball, soccer, cricket!, picnicking, hanging out, walking babies around, and other fun outdoor activities. Often one or two food trucks... stop by the park around lunch time. Other residents relax around one of the 10 swimming pools with spas or work out at one of the many fitness centers. In all the time I have lived here, even during the pandemic, every maintenance request was responded to effectively within a day—even the same day if it was a serious issue. Residents are friendly, in fact, many are kind. I am disabled and walk with canes or a walker. I am often offered assistance with manipulating the walker in or out of the car trunk or hauling the groceries up from the parking lot. Pets are welcome and most are well-behaved. So are the children ??. It’s walking distance to the Tasman VTA stop for the Green Line and the Blue Line and the Baypointe stop for the Orange Line. So join me and enjoy a relaxed environment at North Park Apartments.
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The fact remains that the environment in our unit is substandard, specifically regards to the pest infestations and noises generated by neighborhoods units. Our complaints have not changed after numerous communications with the office regarding these issues.

Pest infestations: Within 1 month of moving in, the unit had an unusally larget number of ants present in kitchen, living room and bedrooms. Not only we have grease marks and tracks in our apartment, but the ants were creepng into our... foods and storage. We have a pet British Long Hair, and we're afraid ants will carry diseases and can be dangerous to the health of our cat. After actively solving this issue with our own efforts, spending time to deal with ants has become a daily rountine of living here. We had also seek help with the office, and after pest control company came, this issue persisted and became out of our control.

Construction noises: Prior moving in, we delibertely choose a floorplan that does not have construction going on. However, we did not know living in this unit will have to bear with loud construction noises from 8am-5pm every week day. Sharp strike 9 hours a day has severly impacted our mood and serve a bad wfh enviroment as we can't even hear Zoom meeting clearly with nonstop constrction noises. Read More

The places is under construction a lot and trash can area is never clean.
people drive crazy here and park in the middle of street and not move and party a lot near pool area and very loud.
your mail will go missing or says it is arrived but never there and the resident service will not care if things go missing and the place is just crazy with fly if is hot summer