The building itself is beautiful, and the amenities are great. Unfortunately, my experience with the customer service from the leasing/front desk staff was extremely disappointing.

I was visiting a friend with my six-month-old baby and my service dog. When we arrived, we parked in a lot clearly marked for guest and resident parking. A woman at the front desk informed my husband that we could not park there because it was guest parking and that we either needed to park on the street or have the... resident reserve a space.

I went back to the front desk and pointed out that the signage did not state that. Rather than simply clarifying the policy, the employee immediately became confrontational and insisted that it was “their policy.” I suggested that, if that was the policy, the signage should be made more specific so visitors would not be confused. I was also told that the vehicle could be tagged and potentially towed.

What made the situation feel particularly targeted was that there were other vehicles parked in the surrounding spaces, yet my vehicle was singled out shortly after I questioned the unclear signage and suggested that it be updated.

I walked away and waited for my friend to come downstairs so that she could make the required reservation and show us where we were supposed to park. Less than five minutes later, while I was still waiting, the same employee walked past me and told me that she had tagged my car and that I needed to move it or it would be towed.

My friend came downstairs shortly afterward. She asked the employee for clarification, made the reservation, and we moved the car as instructed.

Despite doing exactly what we were told to do, approximately 30 minutes later my friend received a notification with a photo of my vehicle stating that it was improperly parked and that she had been charged.

We went downstairs to address the issue. At that point, the employee claimed she did not know what had happened, despite having personally told me that she had tagged the vehicle. She then told my friend that I had said I “would not move the car,” which was completely untrue. In reality, I had walked away specifically to wait for my friend so she could make the reservation and help us determine where we were supposed to park.

I was also told that the employee had contacted the tow company before my friend even came downstairs to resolve the parking issue.

When I pointed out that I had never said I would refuse to move the car, the conversa Read More

I truly love living here being one of the founding forty residents I’ve seen the growth of this community and have enjoyed all of the connections I’ve made. I have made my best friends here, I have even made great relationships for business. My business has grown being in this environment. You can’t beat the views of the water and premium finishing of the kitchen appliances.

The staff is incredible. Overall would recommend 10/10

I have loved living in Simone and really enjoy calling it home. The staff is great, Mirna and Olivia are always quick to help with anything that is needed. The touring process was quick and easy, all of my questions were answered, it was an easy decision to make Simone my new home. I highly recommend moving to Simone to anybody looking for a new home.

Andrea is an exceptional leasing agent and truly one of the highlights of living here. She is warm, personable, and incredibly competent in everything she does. What stands out most is how she takes the time to make a genuine connection every time we cross paths. She always greets me with a smile, says hello, and is consistently kind not only to me but also to my dog, which means a lot.

Andrea has a natural ability to make residents feel welcomed and valued. Even brief interactions with her... brighten my day because she is so friendly, approachable, and attentive. It’s clear that she genuinely cares about the people who live here and takes pride in providing outstanding service. We are very fortunate to have her on the team! Read More

I couldn’t have asked for a better move-in experience at Simone Little Italy. Andrea, Olivia, and Brenna were outstanding every step of the way. From my first interactions through move-in day, they were friendly, knowledgeable, and incredibly responsive.

They made what is usually a stressful process feel easy and organized. Every question was answered promptly, communication was excellent, and they genuinely cared about making sure everything went smoothly. It’s clear they take great pride in... creating a welcoming experience for new residents.

The property is beautiful, but it’s the people who truly make Simone stand out. Andrea, Olivia, and Brenna exceeded my expectations, and I sincerely appreciate everything they did to help me settle into my new home. I highly recommend Simone Little Italy to anyone looking for a luxury apartment with a team that truly puts residents first. Read More