The tour was enthusiastic and uptil the lease was signed, everything was great. That's it. Once you move in, nobody receives your calls, nobody is at the desk, nobody answers emails, basically no one to communicate problems to. And there are A LOT of problems. The building does not have hot water. There was a roach in the fridge the day I moved in. The AC blew dust every single day that made me sick. Filters were changed multiple times. They deducted $300 for "cleaning fee" and "paint job" from... my security deposit. There was not a single scratch to the paint and I left the apartment completely clean! Trust the reviews and not the agents. They'll honestly tell any lies to lure people in. Plus, the area is horrible and dirty. Never again! Read More

Think LONG and hard before you move into this building. If I could rate less than 1 star I would. The property managers and leasing agents are incredible salesman - let's just say that. Valet has nicked our car twice, lost six of our keys (yes, SIX), and our window was smashed in while parked in the upstairs lot (mind you, valet is there 24/7 so... how did this happen?). My shoes were stolen outside my door, along with my door mat, and my partner's $2500 LOCKED bike was stolen out of the parking... garage that has cameras rolling 24/7. Again, how did this happen? The property managers will show you "empathy" but then do absolutely nothing to help the situation.

To put it lightly - this building is a PARTY building. So if you're into the idea of living in a frat house with a really horrendous valet service, then this is the home for you. People get very rowdy. Every Thursday night, they host a happy hour (open bar and dinner to all of its residents). Seems awesome, right? I mean, I was sold...until I realized how trashed people get on a regular basis and how LOUD people are until very late at night. They claim that quiet hours are from 10:30pm on, but there were nights that I heard people partying until wee hours of the morning.

Oh, also - they Airbnb certain floors of the building, so there are new people coming and going all the time. Travelers passing through, etc. It's a nightmare, and they don't tell you this up front.

I would never ever ever recommend this building to ANYONE unless, again, you're looking to live a fratty lifestyle and have your car beaten to a pulp. I despised living here and I couldn't wait to get out.

DON'T LIVE HERE! Read More

Pretty on the outside, seedy underneath.

They will wow you with the outward-facing features and bells and whistles, but once they have your $$$….. the management and staff completely disappear.

The staff and amenities at HWH have literally been like family to us. We have lived in other buildings in downtown LA but none have treated us as good as the HWH.

Jaime and Brandon in the home office have always been so attentive to our needs. They even give our daughter snacks whenever she comes to their office to say hi.

I literally couldnt be more proud to call this home.

Management is awful. Don't believe anything the leasing agents say about getting anything set up (internet, nest or wifi) when you move in. You have to submit a request and wait for them to "get to it".
Your electricity will randomly go out (happened to 4 of my neighbors, 2 of which lost full refrigerators of food when it happened when they were traveling).
Management allows Airbnb guests to ruin amenities so tenants can not use them.