Over the past several month and a half or so and its multiple heat waves, I've submitted multiple maintenance service requests to get my air conditioning fixed since it routinely fails if the temperature exceeds 85 degrees. Each time, a technician enters the apartment, looks at the thermostat, and leaves without doing anything. During the last maintenance visit, I was told that a vendor would be coming by to fix the AC the next day, and someone on the resident services team told me a portable... unit would be delivered to the apartment in the event the AC could not be fixed in time. Neither has happened. For the amount I pay in rent, this is a completely unacceptable state of affairs, and I will be looking elsewhere for an apartment that actually follows through on its promises next time my rent is up. Read More

We had a FUNGUS GNAT infestation throughout the complex for about 3 months (February to May) and they got into our apartment through cracks in the doors and window frames. It was a NIGHTMARE experience. We would find dead gnats all over our apartment. We did everything we could, but at the end of the day we had to ride it out because the problem was outside throughout the entire complex. Management told us they were treating it, but like I said, it didn't feel very effective considering it took... 3 months! You pay a lot to live here and it is definitely safe, but the actual apartments are not nice anymore. They are old and have lots of issues, atleast that was our experience with building 45. We did have packages stolen from our doorstep and had to be careful about leaving things outside. All in all, I wouldn't choose to live here again because of the traumatic gnat situation and the subpar quality of the apartments. ALSO! They will charge you a ton of move out fees, no matter the condition you leave it in!

That is my review from Google, I also want to add that the management reached out to me regarding my review and asked me to remove it. They claim they were not responsible for the gnat infestation that was occurring at the complex because it was present at other nearby complexes as well. Take that as you will. To me, it speaks volumes! Read More

The apartments and community are nice but if you ever want to get a hold of management or maintenance then good luck with that. No one ever picks up the phone at Resident Services and they also don’t return your call or email unless you keep haggling them. You literally have to chase them down as if you were a bill collector. Then once you get through they still don’t go above and beyond to help you. We were told that a vendor was coming to fix something on a certain day and then instead they... come a different day without warning. They don’t really care about customer service. If you want to get anything fixed you have to wait about a week for someone to come and they are also known for missing appointments and they don’t bother calling you to let you know they can’t make it. So you wait a week to get a fix and then they don’t end up coming so then you gotta chase them down to get them to do their job. With the amount of money we all pay in rent they should be providing the best customer service and should be fully staffed and return your call/emails fast. Last time I got a hold of someone they said they respond to emails within 48 hours. Well 48 hours is unacceptable and sometimes they don’t respond at all unless you send more emails or keep calling. They also said they listen to voice mails everyday but yet they don’t bother calling back so sounds like they purposely ignore your call. They definitely screen their calls. I expected better from the Irvine Company but come to find out they only care about money and not providing great customer service. You get different treatment from the sales team but then once you become a tenant they don’t care anymore. Read More

Stay away. Plenty of options nearby. Management is incapable of solving real issues. Property has an overwhelming smell of dog urine. You have to tip-toe around your apartment or you’ll be answering your door to patrol for noise complaints of “banging” and “slamming.” As a professional, single occupant; the noise accusations are absurd. Been going back and forth since April when I moved in. I will now live with a camera in my unit to prove my innocence of living normally. Can’t wait until my... lease is up Read More

They. Couldn’t care less about a resident being locked out. Took them 3 hours to unlock my door and only because I chased the maintenance person down. He didn’t receive the request because the personnel was incompetent.