Jonathan -- in Maintenance is Excellent There was a high-pitched screeching sound that randomly would randomly go off for unknown amounts of time. It was startling and obnoxious. Jonathan was able to come to my home, entered the master bathroom and quickly diagnosed the issue. He did some expedient work which put an immediate stop to this alarming sound that had been keeping me awake for the previous week or so. Thank you to our superb maintenance crew at Astoria -- Jonathan - you are... terrific and I appreciate you. Read More

Great Leasing Agent Claudia was professional and courteous when showing me several units. While her options made my shortlist, I ultimately chose a larger, newer unit in an adjacent property in Central Park West.

excellent experience with the maintenance team We had an excellent experience with the maintenance team, especially Jonathan. He came to fix a leaking refrigerator and did an outstanding job. He was professional, friendly, and took the time to carefully identify and resolve the problem. The repair was completed quickly and efficiently, and he made sure everything was working properly before he left.

Jonathan's positive attitude, attention to detail, and dedication to providing great service... really stood out. It's reassuring to know the apartment has such a reliable and responsible maintenance team. Thank you, Jonathan, for the excellent service! Read More

Exceptional Maintenance Service Jonathan has been amazing since the day we moved into Astoria at Central Park West. He is professional, friendly, and always responds quickly to any maintenance request. Every issue has been handled efficiently and with great attention to detail. His dedication to residents and commitment to excellent service have made our move-in experience smooth and stress-free. We truly appreciate all of his hard work and highly recommend him. We would also like to recognize... Claudia for making our leasing and move-in process smooth and stress-free. She was professional, knowledgeable, and always willing to help with any questions we had. Her excellent customer service made us feel welcomed from the very beginning. Read More

Jacuzzi Never Gets Fixed - Poor Communication! I need to use the jacuzzi for physical therapy purposes followg a bad car accident. I need the jacuzzi to help me to progress in my healing. First, they forgot to turn the pool lights on so huge water roaches covered the pool and jacuzzi area. I filed a maintenance request.

Then two weeks ago, the jacuzzi jets were not working andd I filed a maintenace request along with 4 other requests that were submitted by or concierges. I received e-mails... stating that the maintenance request was completed and seeking my positive feedback. I do not typically write negative reviews.

I went down to the jacuzzi at the end of last week and it had not been fixed. I filed another maintenance request. The Concierges told me it had been fixed, but I was skeptical. Then I received another e-mail stating that my maintenance request had been fulfilled and seeking my positive feedback. My lease is soon to come up for renewal and I am bombarded with pressure to sign the increased lease amount, but this issue does not get addressed.

So, tonight I went down there again only to find out that it remains broken. Nothing has been done. It is one thing if it isn't repaired, but another thing to continually to e-mail me saying it is AND wanting me to submit a positive review. I am thankful that I can go over to Central Park West to jacuzzi given that I cannot trust the communication amongst the staff. Rudy is the head of Maintenance and he would KNOW that it was never fixed. I don't know who is responsible for the e-mails being sent to me, but they are not at all based upon reality. Rudy is great, but somehow someone either in Maintainance to in Administration is not finding out what is TRUE and real. These are major problems when communication fails and the right hand has no idea about what is going on. Frustrating! Just like when I moved into another unit and it was considered to be, "clean," but was horrifically dirty. There is no one who actually checked it out, did a quality control run through, but our Manager did make reparations to me for that. Careless communication breeds distrust and creates a crazy-making environment. I notified administration to back off of pressuring me about the lease renewal and attend to the darn jacuzzi;. Apparently now the vendor is going to be called out to fix it since it has not worked for several weeks (despite being repeatedly told that it had. Negative experience all around p Read More