Lived here for 2 years, beautiful apartment and management was really good with handling all our questions and getting problems solved

This place always had great management and the apartment are beautiful! Every-time I called about a complaint they fixed it! I loved living here and I would go back if ever needed!

I recently moved from a apartment complex on Ina Rd. and am so glad I decided to look elsewhere and move here. The move was really hard but I am so glad I did it and it was worth it. I love my unit, love the space and the complex. I feel safe here which is important being a single mom. The office staff has been a delight to work with and they took care of my maintenance issues promptly. I have had to use the online maintenance request service and it was convenient. The maintenance staff were... friendly and even changed out some things with no hesitation. Also, my last complex was notorious for upcharges and backcharges and I want to point out that Sundown Village / HSL told me they will not backcharge me for my first full month in March. I really appreciate that considering what I dealt with previously. So glad I decided to check this place out and move here! Read More

Chivalry is really dead here. Ask for common maintenance that is expected when paying such high rent (and water bill now), and be told that you are put on a list. Well that list doesn't exist and they will act confused when you call again after the day your service was supposed to be scheduled has passed.

I recently moved here, and it has been a really disappointing experience. The apartments are in good condition, but don't expect a good response from the office if you have problems with your AC. My AC is definitely not working like it should and my electricity bill is $300 this month because of it. It blows air, but it doesn't cool the apartment. I have it on 24/7 and my apartment is always hot. I have submitted 5 maintenance requests and they haven't fixed it. The first time they told me that... is how it's supposed to be because the apartment is old, the second time they claimed they fixed it but it didn't work, the third time they stopped by the apartment to tell me they would fix it the day after and never showed up, the fourth time I didn't even get a call or response from the office, and this last time I got a call from the office and they told me that there's nothing they can do because of how hot it is outside. The office representative told me the AC unit is not meant to cool down the apartment during heat waves, and that it was the same at all other apartment complexes which I know is false because at my old apartment my AC worked perfectly fine and my apartment was freezing cold even when it was 115 degrees outside. Like I said if you are looking to move here expect your AC to be running 24/7, your apartment to be at least at 80 degrees, and your electricity bill to be $200 a month. Really bad experience, and would not recommend to anyone. Read More