Working with the willow creek staff has been nothing but amazing. Stacy is very helpful and easy to work with! Nathan did great at showing me around the property as well.

Staff is amazing and very helpful. The assistant manager was very friendly and knowledgeable of the community

It’s really hard to get any maintenance done and the staff is rude.

Even if they spray, the roaches will DESTROY your home. The issue never ended. The fees for the apartment were beyond unreasonable, and any request for something to be fixed took at least a month. Everything is old and outdated. Listen to reviews.

Pros:
Office staff is always nice.
Maintenance is friendly and completes work orders within 1-2 days. If it is an emergency they are quick to respond within a couple hours or sooner.
Full-sized front-load washer and dryer.

Cons:
There are recurring monthly fees (CAM fee, service fee, other random fees that no one ever told us about) that are not listed in the lease, so expect to pay $100 more per month than what your rent is.
There is always dog poop in the grass or rocks.
After you finish your... move-in inventory, they tell you that they will look at it and fix anything that you noted. They don’t. You need to put in work orders for everything that’s wrong with the place when you move in (even though it should have been taken care of before you moved in).
The apartment smelled heavily of smoke. So if you have asthma or are allergic/sensitive to smoke, just beware.
We did not put down a deposit at the beginning, but had to pay ridiculous fees (about $500) when we moved out for their painting fee, carpet fee, cleaning fee, etc. I assure you that we left that apartment very clean with no damages, so this cost is absolutely ridiculous.
Tiny gym and you need to get a special key card to get in.

Summary
It’s a below-average apartment for an expensive price. Our apartment was a 1-bedroom, 1-bathroom not updated. All the fixtures (fan, door knobs, faucets, shower head, etc) looked like they were from when the apartment was originally built. The only newer things were the fridge, microwave, and stove (which were black, in case you’re wondering). It was carpet except in the kitchen and bathroom. Cabinets were brown, countertops were a dark gray with white specks. The reason I say this is a below-average apartment for an expensive price is because we found a different apartment complex in the same zip code, where we are paying the same price. BUT our new apartment is a 2-bedroom, 2-bathroom, it’s updated (new light fixtures, fan, faucets, shower rods, shower heads, door knobs, hardwood-looking floors everywhere except the bedrooms), has a bigger and more accessible gym, and still has an in-unit washer dryer. All this for the SAME PRICE we were paying at Willow Creek. Read More