I knew when applying, application fee would not be refunded, but most places refunds admin fees or deposits paid toward move in. This place does not. Learn from my mistake before applying, the $150 fee is not refunded if application is denied.

They’ll probably comment on this to say they wish to talk to me directly, but I already have tried with minimal help. In fact, them responding to this will probably be the most help in terms of them asking us what the issue is.

I’m not perfect- I parked in the handicap multiple times after long/hard days of work, and I eventually got myself towed. There’s not really any valid excuse for it. At the time I felt that they were not being used and other free spaces were being taken up by motor... homes and broken down vehicles. The worst part of it on my part is that I work with handicap children, and I know how frustrating it is to not find a parking spot. So my bad- I’ve learned my lesson.

Speaking with the front office feels like they’re preparing to trip you (metaphorically), and get ready to prove themselves right no matter what. No humility. No compassion. Very condescending.
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Absolutely the worst management. Biggest mistake if you choose to live here.

Ovation at Tempe deserves 0 stars. If you're thinking about renting here think again and look some where else. The staff only cares about the money, not their renters comfort, safety and well-being. I leased a unit from here for one year and started having trouble during the middle of my lease up until now (after I've turned in my keys) with maintenance and office staff.

The leasing manager Amy is a VERY disrespectful and NASTY individual. Lauren at the front desk says one thing but actually... means another; in other words she doesn't know what she is doing. The building and grounds are disgusting. Ovation is supposed to be "gated." The gate has been broken for months. I've been trying to call the regional director since November to complain since the staff at Ovation are unprofessional and don't know the meaning of customer service, but have yet to hear from anyone, even after leaving SEVERAL messages. Shelton-Cook is awful and I'm so glad that I decided not to transfer to the "renovated" unit my husband and I were going to move into. Read More

I moved here in December of 2016 after doing TONS of research because I was making a cross country move. I started with a list of ten locations, and over time, whittled that list down to two. This complex won because the other location wasn't accurately represented by the pictures. BEST decision I could have made. They definitely take property management seriously, as well as resident satisfaction. Couldn't be happier here in the Valley of the Sun ??