Thank you for your feedback. We take concerns like yours seriously, and we understand how frustrating these prior issues have been for residents.

Since our recent management transition at Malt House Apartments, we’ve taken several immediate and... meaningful steps to address these concerns and improve the overall living experience.

First, we brought in a professional contractor to fully clear out all trash rooms and resolve the backed-up trash chute. In addition, we’ve established a consistent service schedule with our waste vendor alongside our on-site building technician to ensure trash areas are maintained regularly moving forward.

We have also made significant upgrades to safety and security. The property has transitioned to a fully digital access control system, including the installation of fob-based entry on all doors. Regarding the incident you mentioned, we want to clarify that it was an isolated situation related to a party, not a targeted act. The individual responsible has been given notice and removed from the property.

To further support residents, we now have regularly scheduled on-site maintenance presence, along with a new work order management system. This allows us to better track and respond to service requests, with a current goal of addressing maintenance issues within 24–48 hours.

We recognize that our community must reflect the standards we promote, and we are committed to continuous improvement. We appreciate your feedback as it helps guide these efforts.

If you would be open to discussing your experience further, we’d welcome the opportunity to connect directly. Read More