The dishwasher is one of those extreme energy saving ones. On opening a ticket (they are generally responsive) they told us thats how it is.
I should charge them for my wife having to hand wash and dry (drying especially bad) all the time we stayed here.

The clincher was being charged for carpet replacement on moving out due to a couple of spots. The carpet was faaarrr from new when we moved in and being charged nearly a 1000 for replacement on moving out felt really unfair.
Unlike most other... complexes in this area they do not offer you a free carpet cleaning when you renew (they didn't in our case) which means the carpet is more likely to be 'dirty' and therefore more likely to result in a charge.

Lesson to people moving in .. please take a lot of photos .. during your walk through.

And how does this have an average of nearly 5 with the majority of these reviews being low to middling.

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Decent place to live, horrible neighbors and cheap furnishings. The ceiling fan in my apartment never worked despite multiple trips from maintenance. You can't use the glass cooktop because any sign of wear on it and they will charge you 130 for cleaning fees. The biggest racket is the move out. I got a carpet cleaner and looked great. No visible stains, no wear really at all, no pets ever in the apartment but after moving out, got hit with $700 for carpet replacement. All I got after... challenging the charges and attaching my own photos of the condition before moving out was some random photos of a black light and splatter stains that were under where my couch was. The walk thru when moving in never included any blacklight so I have no idea of the condition of the carpet other than just naked eye. Of course, Avalon waited until nearly a month after moving out to respond to my dispute of charges, leaving me with days to "pay or be sent to our 3rd party collection company" leaving me no choice but to pay. If you only lived in an apartment for 6 months and no visual stains, tears or holes, the tenant is not responsible for carpet replacement. Don't EVER live at any Avalon properties if you don't have $3,000 to throw away at bogus charges on the way out. Read More

Absolutely incompetent management team. Two years of contract misses that required us to discover and fix at our cost. Look elsewhere folks because this is not a place that's worth the hassle.

First, the property is beautiful. The buildings are fairly new. However, they suffer from a few design flaws that can impact your day to day experience significantly.

The first apartment I moved into had the thermostat on the same wall and only inches away from the heating unit. This was in winter. Everytime the heater warmed the wall (but not the room), the unit would shut off. The internal temperature never got above 45 degrees. Fortunately, management was able to move me into another unit... quickly.

The second apartment, in another building, has doors with loaded hinges that slam unless you gently close them. I am considerate of my neighbors. My neighbors, not so much. Every time they come and go (and there are several of them), my entire unit shakes (with the accompanying "boom"). It's like living in a continuous earthquake zone. I politely visited the front office about this three times. There is nothing they can do.

Beautiful building, friendly staff, but not really a very nice place to live IF you spend time in your apartment (I work at home). If you just need a place to sleep, it might do for you. If you have a high tolerance for noise, it will be fine. Read More

We love living at Ava Newcastle. We live in the townhomes not the apartment complex. So the new construction isn’t an issue for us. We do not hear anything at all.

Super quiet area where the townhomes are and lots of wildlife. We love waking up to deer & chipmunks in our backyard. The bbq area is great, fenced in dog park around the corner, and lots of trails for hiking. The townhomes have central air which was a huge perk for us as well.

Tess was our leasing agent and she was the best. Any... questions we had she was able to answer and made our move in painless.

Please visit and view the property! Take the bad reviews with a grain of salt as most are due to moving out (if you destroy your property you should expect a bill - you wouldn’t want to move into a property that doesn’t look new). Read More