This place became bad. Talked to a few neighbors and all say that new changes are bad. One neighbor is already planning to leave in early summer (depending on coronavirus event) because he doesn't like changes. New company and new office manager (Rebecca) came in Jan 2020. Bad changes.
The neighbor that's leaving says he doesn't trust Rebecca or new company (Bonaventure). I will be leaving also. I've been here a few years and saw many changes, this is worst.
Old company use to mention changes or... events by posting flyers, mailing letters and/or by putting letters on our doors. Now we're told to only check email or online. But even when we check, they don't do a good job of sending notices ahead of time. Maybe they want to hide some changes. To many bad things to write everything here.
About some of the changes, one neighbor asked Rebecca and he tells me she said, "I don't care what they use to do or how they use to do things." But we're stuck because of lease.
We need another company or another office manager or someone to work with Rebecca. There use to be two people in office. Now new company cut it to one, only Rebecca. Also, some neighbors pay online or some pay by check, but everyone liked having the bill mailed to them. No more mailed bills. Seems company is cutting costs. We're not happy but they want to cut costs. Bad. Read More

Good Afternoon Bainbridge Management,

For the first time in nearly two decades I've rented an apartment. Its been a little hard at Potomac Square because there is no club room or onsite gym facility that typically give residents a sense of community.

However, I'm a huge believer in great customer service which you definitely have. Yocasta, Barbara and Charlie are simply fantastic for many many reasons. Always professional, consistent smile on their faces when I know some days are not as good... as others, property always clean, whenever a problem its almost fixed immediately. Those are only a few reasons.

Icing on the cake, I mentioned the lack of resident activities to Ms. Nunez and she happily told me thirty days ago "trust me" Bainbridge is different, we are making changes to create that community". Its not what she said and I'm not even sure I believed her at the time. Its how she said it. I knew she really wanted to make a change for us and I appreciated just that! Funny, I had NO idea how serious Ms. Nunez was about making residents at Potomac Square get to know each other and maybe even know each others names! Allowing Potomac Sq. activities is amazing! I'm actually excited!

At a time when I'm sure you hear complaints regularly, thought it might be nice to see the opposite for a change.

Fantastic job on training your team but even better job on selecting people with heart!

Lisa Read More

I have been here for a little over a year. Love, love, love! Geat apartment. New appliances, stainless steal. Quiet. Excellent location. Starbucks, noodles and company, Mashalls, grocery, postoffice, etc all within walking distance. Office manager Randy is great.. I look at serveral apartments and im so happy we chose this one.

I was a resident at Potomac Square for 3 years. First year I moved in the management said that water was free. Then they took it away couple months later. I ended up having to pay $40 per month for water. That's ridiculous. The flooring sucks. I kept hearing from the people upstairs running and walking. I couldn't enjoy a peaceful weekend because of all of the motorcycle training classes every weekend. Potomac Square do not clean up during winter time. I fell last winter and was in hospital for... couple of weeks. I lost my job due to this injury. After I informed Potomac Square management Randy regarding moving out. He told me okay and to expect my refund of deposit within 2-3 weeks. After I followed up with him for 2 long months, he told me that I owe him money instead. My experience is horrible with Potomac Square. Be smart and don't live there. Within 3 years of living there, I see neighbors moving in and out all the time. They never come in to replace my carpet or repaint for 3 years! I had to endure this madness for 3 years because I'm on assistance living arrangement. I'm glad I'm out of there and I will never go back there again. Worst apartment EVER! If I can give a zero star, I would. Read More

In my opinion, this is my wife and I best apartment experience to date. Previously, we lived in Camden landowne Virginia, where they over charged us, the appliances broke down every other week, and the staff was quite rude to us.

However, at Potomac square, we have not had any of these problems. Plus, the maintaince on the apartment has been fantastic. And we enjoy it's super close to stores, restaurants, libraries, etc., that we frequently visit.

Thanks so much, Potomac Square!