Secure Your Spot & Save Big Before 4/30 With 6 Weeks Free!* Contact the leasing office for more details and to schedule a tour. *Restrictions may apply.
Pricing and Floor Plans
Cost Calculator: Estimate your monthly and one-time fees.
S3
$1,825 - $1,875
Studio, 1 Bath
, 552 Sq. Ft.
Show Floor Plan Details
4 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-21211
$1,875
552 Sq. Ft.
Now
CH-20731
$1,825
552 Sq. Ft.
Now
CH-20911
$1,875
552 Sq. Ft.
5/7/26
S10 WF 80
$1,567 - $1,604
Studio, 1 Bath
, 583 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20207
$1,604
583 Sq. Ft.
Now
CH-10807
$1,604
583 Sq. Ft.
Now
CH-10407
$1,567
583 Sq. Ft.
Now
S6 WF 80
$1,557 - $1,604
Studio, 1 Bath
, 570 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10525
$1,604
570 Sq. Ft.
Now
CH-10511
$1,557
570 Sq. Ft.
Now
S12 WF 80
$1,689 - $1,709
Studio, 1 Bath
, 591 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10134
$1,689
591 Sq. Ft.
Now
CH-10334
$1,709
591 Sq. Ft.
Now
S4
$1,577
Studio, 1 Bath
, 555 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-20708
$1,577
555 Sq. Ft.
Now
S5 WF 80
$1,582
Studio, 1 Bath
, 564 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10623
$1,582
564 Sq. Ft.
Now
S1 WF 80
$1,603
Studio, 1 Bath
, 507 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10622
$1,603
507 Sq. Ft.
Now
S11 WF 80
$1,679
Studio, 1 Bath
, 589 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10508
$1,679
589 Sq. Ft.
Now
S15
$2,033
Studio, 1 Bath
, 733 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-21024
$2,033
733 Sq. Ft.
Now
S7
$1,897
Studio, 1 Bath
, 576 Sq. Ft.
Show Floor Plan Details
May. 7
Unit
Total Price
Sq. Ft.
Available
CH-10833
$1,897
576 Sq. Ft.
5/7/26
S13
$1,853
Studio, 1 Bath
, 600 Sq. Ft.
Show Floor Plan Details
May. 28
Unit
Total Price
Sq. Ft.
Available
CH-20733
$1,853
600 Sq. Ft.
5/28/26
S10
$1,818
Studio, 1 Bath
, 583 Sq. Ft.
Show Floor Plan Details
Jun. 11
Unit
Total Price
Sq. Ft.
Available
CH-10307
$1,818
583 Sq. Ft.
6/11/26
A12
$1,989 - $2,406
1 Bed, 1 Bath
, 876 Sq. Ft.
Show Floor Plan Details
15 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20826
$1,989
876 Sq. Ft.
Now
CH-20719
$2,059
876 Sq. Ft.
Now
CH-20419
$2,029
876 Sq. Ft.
Now
A14 WF 80
$1,824 - $2,329
1 Bed, 1 Bath
, 891 Sq. Ft.
Show Floor Plan Details
14 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20509
$1,854
891 Sq. Ft.
Now
CH-20530
$1,854
891 Sq. Ft.
Now
CH-20720
$2,060
891 Sq. Ft.
Now
A11 WF 80
$1,769 - $2,104
1 Bed, 1 Bath
, 875 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-11006
$1,854
875 Sq. Ft.
Now
CH-10719
$1,854
875 Sq. Ft.
Now
CH-10906
$1,854
875 Sq. Ft.
Now
A10
$1,854 - $2,322
1 Bed, 1 Bath
, 861 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-11026
$1,854
861 Sq. Ft.
Now
CH-10710
$1,854
861 Sq. Ft.
Now
CH-10918
$2,322
861 Sq. Ft.
Now
A1
$1,701 - $1,846
1 Bed, 1 Bath
, 572 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10732
$1,846
572 Sq. Ft.
Now
CH-10132
$1,701
572 Sq. Ft.
Now
CH-10932
$1,741
572 Sq. Ft.
6/19/26
A13
$1,924 - $2,079
1 Bed, 1 Bath
, 881 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10927
$2,024
881 Sq. Ft.
Now
CH-10227
$1,924
881 Sq. Ft.
5/4/26
CH-10527
$2,079
881 Sq. Ft.
6/29/26
A14
$2,194 - $2,409
1 Bed, 1 Bath
, 891 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-21220
$2,409
891 Sq. Ft.
Now
CH-20320
$2,214
891 Sq. Ft.
5/17/26
CH-20517
$2,194
891 Sq. Ft.
6/7/26
A6 WF 50
$1,695 - $1,715
1 Bed, 1 Bath
, 652 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-11221
$1,695
652 Sq. Ft.
Now
CH-10621
$1,715
652 Sq. Ft.
5/3/26
A10 WF 80
$1,854
1 Bed, 1 Bath
, 861 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10110
$1,854
861 Sq. Ft.
Now
CH-10112
$1,854
861 Sq. Ft.
Now
A9
$2,086 - $2,241
1 Bed, 1 Bath
, 822 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20122
$2,086
822 Sq. Ft.
Now
CH-21022
$2,241
822 Sq. Ft.
Now
A11
$2,278
1 Bed, 1 Bath
, 875 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-11019
$2,278
875 Sq. Ft.
Now
CH-10206
$2,278
875 Sq. Ft.
6/7/26
A6 WF 80
$1,854
1 Bed, 1 Bath
, 652 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10921
$1,854
652 Sq. Ft.
Now
A9 WF 80
$1,854
1 Bed, 1 Bath
, 822 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-20422
$1,854
822 Sq. Ft.
Now
A4 WF 80
$1,878
1 Bed, 1 Bath
, 628 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10320
$1,878
628 Sq. Ft.
Now
A13 WF 50
$1,971
1 Bed, 1 Bath
, 881 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-11113
$1,971
881 Sq. Ft.
Now
A3
$2,150
1 Bed, 1 Bath
, 609 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-21010
$2,150
609 Sq. Ft.
Now
A2
$1,776
1 Bed, 1 Bath
, 593 Sq. Ft.
Show Floor Plan Details
May. 7
Unit
Total Price
Sq. Ft.
Available
CH-10424
$1,776
593 Sq. Ft.
5/7/26
A15 WF 80
$2,200
1 Bed, 1 Bath
, 911 Sq. Ft.
Show Floor Plan Details
May. 9
Unit
Total Price
Sq. Ft.
Available
CH-11205
$2,200
911 Sq. Ft.
5/9/26
A1 WF 50
$1,496
1 Bed, 1 Bath
, 572 Sq. Ft.
Show Floor Plan Details
Jun. 7
Unit
Total Price
Sq. Ft.
Available
CH-10632
$1,496
572 Sq. Ft.
6/7/26
A9 WF 50
$1,821
1 Bed, 1 Bath
, 822 Sq. Ft.
Show Floor Plan Details
Aug. 7
Unit
Total Price
Sq. Ft.
Available
CH-20922
$1,821
822 Sq. Ft.
8/7/26
B13 WF 80
$2,434
2 Beds, 2 Baths
, 1,309 Sq. Ft.
Show Floor Plan Details
6 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20628
$2,434
1,309 Sq. Ft.
Now
CH-20128
$2,434
1,309 Sq. Ft.
Now
CH-21115
$2,434
1,309 Sq. Ft.
Now
B1 WF 80
$2,345 - $2,434
2 Beds, 1 Bath
, 1,092 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-21013
$2,345
1,092 Sq. Ft.
Now
CH-20702
$2,362
1,092 Sq. Ft.
Now
CH-20602
$2,434
1,092 Sq. Ft.
Now
B8 WF 80
$2,364 - $2,762
2 Beds, 2 Baths
, 1,212 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10228
$2,364
1,212 Sq. Ft.
Now
CH-10314
$2,373
1,212 Sq. Ft.
Now
CH-10528
$2,390
1,212 Sq. Ft.
Now
B6 WF 80
$2,373 - $2,613
2 Beds, 1.5 Baths
, 1,159 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10802
$2,417
1,159 Sq. Ft.
Now
CH-10702
$2,399
1,159 Sq. Ft.
Now
CH-20201
$2,373
1,159 Sq. Ft.
Now
B3
$2,399 - $2,983
2 Beds, 1 Bath
, 1,126 Sq. Ft.
Show Floor Plan Details
4 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10431
$2,399
1,126 Sq. Ft.
Now
CH-10331
$2,441
1,126 Sq. Ft.
Now
CH-11231
$2,983
1,126 Sq. Ft.
5/8/26
B1
$2,617 - $2,871
2 Beds, 1 Bath
, 1,092 Sq. Ft.
Show Floor Plan Details
4 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20802
$2,682
1,092 Sq. Ft.
Now
CH-21113
$2,617
1,092 Sq. Ft.
Now
CH-20813
$2,676
1,092 Sq. Ft.
7/2/26
B3 WF 80
$2,302 - $2,410
2 Beds, 1 Bath
, 1,126 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10217
$2,302
1,126 Sq. Ft.
Now
CH-11131
$2,401
1,126 Sq. Ft.
Now
CH-11217
$2,410
1,126 Sq. Ft.
Now
B4
$2,900 - $2,940
2 Beds, 1.5 Baths
, 1,132 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20812
$2,900
1,132 Sq. Ft.
Now
CH-20312
$2,920
1,132 Sq. Ft.
Now
CH-21212
$2,940
1,132 Sq. Ft.
6/18/26
B5
$2,906 - $3,016
2 Beds, 1.5 Baths
, 1,146 Sq. Ft.
Show Floor Plan Details
3 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10230
$2,926
1,146 Sq. Ft.
Now
CH-11130
$3,016
1,146 Sq. Ft.
5/17/26
CH-10316
$2,906
1,146 Sq. Ft.
8/3/26
B10 WF 80
$2,373 - $2,421
2 Beds, 1.5 Baths
, 1,238 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10603
$2,373
1,238 Sq. Ft.
Now
CH-11003
$2,421
1,238 Sq. Ft.
Now
B7 WF 80
$2,414 - $2,424
2 Beds, 2 Baths
, 1,160 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-21232
$2,424
1,160 Sq. Ft.
Now
CH-20232
$2,414
1,160 Sq. Ft.
Now
B9 WF 80
$2,434 - $2,761
2 Beds, 1.5 Baths
, 1,223 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10504
$2,434
1,223 Sq. Ft.
Now
CH-10904
$2,761
1,223 Sq. Ft.
6/12/26
B11 WF 80
$2,434 - $2,889
2 Beds, 2 Baths
, 1,258 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-21204
$2,434
1,258 Sq. Ft.
Now
CH-20803
$2,889
1,258 Sq. Ft.
7/7/26
B9
$2,933 - $3,043
2 Beds, 1.5 Baths
, 1,223 Sq. Ft.
Show Floor Plan Details
2 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-10704
$2,933
1,223 Sq. Ft.
Now
CH-10804
$3,043
1,223 Sq. Ft.
5/16/26
B2 WF 80
$2,332
2 Beds, 1 Bath
, 1,111 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-11101
$2,332
1,111 Sq. Ft.
Now
B12 WF 80
$2,390
2 Beds, 2 Baths
, 1,263 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-10235
$2,390
1,263 Sq. Ft.
Now
B11
$3,076
2 Beds, 2 Baths
, 1,258 Sq. Ft.
Show Floor Plan Details
1 Rental Available
Unit
Total Price
Sq. Ft.
Available
CH-20703
$3,076
1,258 Sq. Ft.
Now
B7
$3,026
2 Beds, 2 Baths
, 1,160 Sq. Ft.
Show Floor Plan Details
May. 13
Unit
Total Price
Sq. Ft.
Available
CH-21132
$3,026
1,160 Sq. Ft.
5/13/26
B8
$3,176
2 Beds, 2 Baths
, 1,212 Sq. Ft.
Show Floor Plan Details
Jun. 7
Unit
Total Price
Sq. Ft.
Available
CH-11214
$3,176
1,212 Sq. Ft.
6/7/26
B4 WF 50
$2,838
2 Beds, 1.5 Baths
, 1,132 Sq. Ft.
Show Floor Plan Details
Jun. 18
Unit
Total Price
Sq. Ft.
Available
CH-20912
$2,838
1,132 Sq. Ft.
6/18/26
B10
$3,227
2 Beds, 1.5 Baths
, 1,238 Sq. Ft.
Show Floor Plan Details
Jul. 3
Unit
Total Price
Sq. Ft.
Available
CH-10703
$3,227
1,238 Sq. Ft.
7/3/26
B6
$2,935
2 Beds, 1.5 Baths
, 1,159 Sq. Ft.
Show Floor Plan Details
Aug. 8
Unit
Total Price
Sq. Ft.
Available
CH-21001
$2,935
1,159 Sq. Ft.
8/8/26
C1
$3,134 - $3,569
3 Beds, 2 Baths
, 1,410 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-11129
$3,569
1,410 Sq. Ft.
Now
CH-11015
$3,259
1,410 Sq. Ft.
6/7/26
CH-10715
$3,521
1,410 Sq. Ft.
6/7/26
C2
$3,389 - $3,669
3 Beds, 2 Baths
, 1,555 Sq. Ft.
Show Floor Plan Details
5 Rentals Available
Unit
Total Price
Sq. Ft.
Available
CH-20814
$3,669
1,555 Sq. Ft.
Now
CH-20714
$3,389
1,555 Sq. Ft.
Now
CH-20614
$3,649
1,555 Sq. Ft.
6/12/26
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
* Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice. * Square footage definitions vary. Displayed square footage is approximate.
The fees below are based on community-supplied data and may exclude additional fees and utilities.
Utilities & Essentials
Electric
Varies / mo
Gas
Varies / mo
Sewer
Varies / mo
Utility Service Fee
$4.75 / mo
Water
Varies / mo
One-Time Basics
Due at Application
Application Fee Per Applicant
$75
Credit Check Fee
$50
Holding Deposit
$250
Due at Move-In
Security Deposit
Varies one-time
Garage
Garage
$95 - $150 / mo
Parking
Parking
$75 / mo
Additional Parking Options
Garage
Parking
Surface Lot
Dogs
Dog Fee
$500
Dog Rent
$50 / mo
Cats
Cat Fee
$500
Cat Rent
$50 / mo
Other Pets
Other Pets Allowed
Storage Unit
Storage
$50 / mo
Other Storage Fees
Storage Unit
Personalized Add-Ons
Pet Screening Fee (per pet).
$30 / yr
Situational
NSF Tenant Fee
$50 / occurrence
Lockout
$100 / occurrence
Early Termination Fee
200% of base rent / occurrence
Late Fee
10% of base rent / occurrence
Key replacement
$100 / occurrence
Property Fee Disclaimer Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.
Matterport 3D Tours
Property Highlights
Welcome home to Crystal House. Situated in Crystal City at National Landing, our community offers studio, one, two, and three-bedroom apartments offering fully renovated amenities and stylish apartments available now. Live in the heart of our vibrant city and enjoy everyday access to the capital.
Close to Virginia Highlands Park
Modern, Fully Equipped Chef's Kitchen
Bright, Spacious and Modern Floor Plans
Off Street Parking
State-of-the-Art Fitness Center
Wifi in Common Areas
Pet-Friendly Community
Stainless-Steel Appliances Available*
24-Hour Concierge Service in Both Buildings
BBQ and Picnic Area
BILT Rewards and Payment Platform
Centralized Ac
City Views*
Sustainable Delivery Services
Dry Cleaning Services
Energy-Efficient Appliances
Hardwood-Style Flooring
High-Speed Internet Access
Oversized Balconies Available*
Renovated Apartments Available*
Ceramic-Tile Flooring in Kitchen and Bath
On-Site Convenience Store
Walk-In Closets in Select Residences
In-Home Washer and Dryer
Apartment Features
Air Conditioning
Balcony
Dishwasher
Freezer
High Speed Internet Access
Kitchen
Microwave
Oven
Refrigerator
Stainless Steel Appliances
Tile Floors
Vinyl Flooring
Walk-In Closets
Washer/Dryer
Wi-Fi
Community Features
Business Center
Clubhouse
Concierge
Dry Cleaning Service
Elevator
Fitness Center
Garages
Gated
Grill
Laundry Facilities
Lounge
Maintenance on site
Picnic Area
Pool
Property Manager on Site
Sundeck
Area Scores
Walkability
Very walkable80 / 100
Transit
Exceptional public transit90 / 100
Driveability
Very drivable80 / 100
Bikeability
Moderately bikeable70 / 100
Scores provided by
Transit
Subway
Crystal City
0 min Drive
Subway
Pentagon City
2 min Drive
Subway
Pentagon
2 min Drive
Commuter Rail
4
5 min Drive
Commuter Rail
Union Station
9 min Drive
Airport
Ronald Reagan Washington Ntl
5 min Drive
Airport
Washington Dulles International
44 min Drive
Airport
Baltimore/Washington International Thurgood Marshall
52 min Drive
Moving to Crystal City, Arlington, VA
Shopping Centers
Shoppers will appreciate Crystal House proximity to National Landing Water Park, Pentagon Centre, and The Fashion Centre At Pentagon City. National Landing Water Park is 0.4 miles away, and Pentagon Centre is within a 10 minute walk.
Commuting
With top-notch public transportation and a TransitScore of 90, Crystal City is exceptional public transit. Within 5.2 miles of Crystal House, you’ll find Crystal City, Pentagon City, and Pentagon.
Parks and Recreation
Recreational activities near Crystal House are plentiful. Discover 5 parks within 4 miles, including Four Mile Run Park, Shirlington Park, and Lincoln Memorial.
Airports
Living in Crystal City provides easy access to Ronald Reagan Washington Ntl, located just 5 minutes from Crystal House. Another nearby airport is Washington Dulles International, located 28.3 miles away.
Military Bases
There are 2 military bases near Arlington, VA: Navy Annex and Henderson Hall Corps Hdqrtrs. The closest is Navy Annex which is 1.7 miles away from Crystal House.
Property Details
Welcome home to Crystal House. Situated in Crystal City at National Landing, our community offers studio, one, two, and three-bedroom apartments offering fully renovated amenities and stylish apartments available now. Live in the heart of our vibrant... city and enjoy everyday access to the capital.
Welcome home to Crystal House. Situated in Crystal City at National Landing, our community offers studio, one, two, and three-bedroom apartments offering fully renovated amenities and stylish apartments available now. Live in the heart of our vibrant city and enjoy everyday access to the capital.
Crystal House is located in Arlington, VA in the 22202 zip code.
Contact
Property Address: 1900 S Eads St, Arlington, VA 22202
Leasing office does not want your business or care about the customer/ tenant. Managers are horribly disconnected from employees and what they are doing. I’ve lost thousands just trying to finalize move in date. Two weeks after original promised move in date, management comes back with higher rent and terms I did not agree to. I do not get it. My credit is excellent, rent check in hand and they still cannot get it together. Very disorganized management, expect false charges, misleading terms,... delayed maintenance requests based on other reviews and a very frustrating move in process.
Review from Apartments.com
5 People Found This Helpful
Was this helpful?
Property Manager at Crystal House responded to this review
It's disappointing to see this perception, as our team strives to provide attentive and high-quality customer care to all our residents. We are committed to ensuring that lease terms, fees, and conditions are transparent and thoroughly reviewed with... each resident before signing, so both parties are clear and comfortable. Additionally, our maintenance team works hard to address requests promptly, prioritizing resident needs as efficiently as possible. If there are any questions about terms agreed upon at signing or if you have outstanding maintenance concerns, please reach out to our office directly so we can assist you.
6/14/24
They make severe mistakes in my rent payment history and now I'm getting flagged by screening agencies
They furnished wrong information to resident screening service companies, my screening report now shows that I had an outstanding balance with them which is getting me rejected when applying for other apartments, while I actually paid them everything in full and on time. I've been trying to reach out and they don't reply at all.
Review from Apartments.com
4 People Found This Helpful
Was this helpful?
Property Manager at Crystal House responded to this review
Hi there, we're sorry to see that there was a miscommunication regarding your remaining balance owed. We'd be happy to resolve any complications you're having and encourage you to call our team during office hours. We hope to hear from you soon.
3/1/24
Car theft and safety issues
CAR THEFT AND SAFTEY ISSUES. My car was broken into and almost stolen TWICE. Literally twice in four months and Crystal House has done absolutely nothing to fix this issue or try and keep residents safe, though multiple other residents have reported stolen or vandalized cars. This last time I was parked right under the security cameras which DO NOT WORK I discovered after. Building isn’t doing anything about all the car theft in their own lots, they truly don’t care about the saftey and well... being of residents. The price point isn’t that low anymore, not worth it for all of the in apartment issues in addition to constant theft.
Review from Apartments.com
9 People Found This Helpful
Was this helpful?
Property Manager at Crystal House responded to this review
Abby, we are truly sorry about what happened with your car. We understand your concerns and want you to know we care deeply about the well-being of our residents and their belongings. We will take your comments into consideration to help us serve the... community to the best of our ability. Please feel free to contact our office directly if you would like to discuss your thoughts with us further, or if there is anything that we can help you with.
2/15/22
Excellent Service
Crystal House was my home from 12/17 - 2/22. My overall experience living on the property was great. Management was very responsive addressing issues as they came up. Jade in the leasing office went above and beyond to assist with my move out of state. I would not hesitate to advise anyone to move to Crystal House.
Review from Apartments.com
Was this helpful?
Property Manager at Crystal House responded to this review
We truly appreciate your 5-star recommendation! Thank you for taking the time to let us know how helpful Jade and the rest of our team have been during your four-year stay in our community. We will miss seeing you around and wish you all the best as... you move on to new places.
8/26/21
Not worth the increased rent prices, spineless management
With JBG Smith taking over Crystal House in 2021, this property has gone from being just about worth the rent they were charging before to absolutely avoid this property. The rent prices have increased significantly, but the services you receive have decreased. The complex has an issue with bugs, specifically German cockroaches. The maintenance team is incapable of understand let alone fixing most issues (they didn’t understand that the thermostat that was installed is supposed to automatically... control air flow. Finally coming to the new management, they are truly awful. I’ve had an issue where the tenant above me jumps and stomps when exercising that my unit shakes and all management says is that they will remind them of the proper etiquette of living in an apartment complex. That is all fine if the tenant ceases this behavior but after 9+ months of this happening daily with no resolution, that just shows that management is unwilling to get to the point with tenants, enforce the leasing agreement, and instead beats around the bush. I would avoid Crystal House at all costs.
Review from Apartments.com
5 People Found This Helpful
Was this helpful?
Property Manager at Crystal House responded to this review
Thank you for taking the time to share your feedback with us. We are committed to making our community the best it can be, and we would value an opportunity to address your concerns in detail. Could you please email us at PM_CrystalHouse@jbgsmith.com... when you have a moment? We look forward to connecting and working to restore your satisfaction.
