One of the worst service experiences. They impose unnecessary and unreasonable rules on residents. I strongly advise against staying here.

I had lived in Ventura Loft for almost 3 years and the first 2 years were fine, but how it was mentioned in previous posts office management changed every year and things got worse.
I also would like to warn everybody before to agreeing to non-refundable deposit (approx. $138) which should be applied for cleaning and other stuff after you move out, however, it was just throwing money. After you move out they are expecting you to provide absolutely a new apartment without holes, scratches, spots... and etc. I have 2 small kids and left small minor scratches on the wall which are fixed. They permitted us to hang curtains and pictures on the wall when we were moving in, now they are claiming the holes there. When I was notified about outstanding fee to be paid as a result of painting walls and etc., I requested them to provide pictures as an evidence; however, they didn't send any bills and pictures to me what they did…They sent information to collection company directly without letting me know. This is totally unprofessional and unacceptable approach… Read More

I did an extensive search looking for where to live in Houston relocating from Austin. I couldn't be happier with Ventura Lofts. Besides the obvious, beautiful property, loaded with amenities, the staff is fantastic. I am always hesitant will the hospitality rub off but all needs are addressed immediately. I am so glad recycling is encouraged here and the complimentary blue bags to recycle. The property will speak for itself so let me compliment my Leasing Agent Wendy, and since then all... who I have personally interacted. More than once each - Anita the Property Manager, Bree the Assistant Property Manager, and Chase also Leasing Agent. Thank you for reassuring me on a customer service perspective, I made the right decision!
Phillip Read More

Good apartment, but be careful of noting every minute detail on the move-in form

The office staff at Ventura are very helpful and timely in their response to questions/concerns; particularly Wendy and Anita. They certainly help make my time at this complex much more comfortable and homey.