Move-in was a disaster from the start. No one showed up to the office on my scheduled move-in day. I waited hours before a leasing agent (who wouldn’t stop complaining about being there on her day off) finally helped me. They tried to get me to sign the lease before even seeing the unit, and after pushing back, I found out the unit had roaches—something they claimed was being treated, but clearly wasn't.

Everything about the leasing process was chaotic and unprofessional. It was supposed to be... digital but ended with me signing a 70-page paper lease only to redo it online anyway. I didn’t even get to move in until 4:30pm, and my first night there I discovered a full-blown infestation. Roaches were crawling around my bed, on my dog’s bed, and trying to get into the dog food. I had to spend my own money on pest supplies because pest control didn’t show up for three days.

I’ve still received no reimbursement. I found roach eggs on and in my dishwasher and they refused to replace it. I still can’t use my kitchen comfortably. The office staff are rude, dismissive, and just try to get you out the door. Xena, in particular, was unprofessional—talked over me, didn’t listen, and acted like her word was final. I’m still dealing with this issue, and the lack of urgency or accountability from the office makes everything worse.

This place is a nightmare and I regret ever signing a lease. Read More

Good location. Good looking apartments with high ceilings. Reasonable rent prices. Maintenance takes forever to handle requests (they’ve changed their staff like 4 times in the past year and it keeps getting worse). Took them a few months to get rid of the raccoons in my air duct and fix the duct. The gym SMELLS like something died inside (might be one of the many rats that are in and around the property). The gates almost never work. Pet shower doesn’t work. Elevators often don’t work. Building... fascias have crumbled down into people’s backyard area. Read More

Horrific and disheartening experience; current resident, will be paying to end my lease as soon as possible; roaches, water has been shut off for repairs 5 times since moving in a month ago; subpar 'updates' which really just consist of 100 layers of paint, cabinet fronts and new floors put in to get rid of carpet; bait and switch apartment prices, ridiculous add on fees for 'amenities' that really do not exist; zero communication from property or corporate with issues; not a person to leave... cruddy reviews but this by far has been the worst experience I have ever had with a community. Do not recommend. Read More

Currently live here, have not had hot water since before Christmas boiling water e wry night to give my kids baths, no pest control even though you have to pay for it every month, these people are a home stay far faraway

Bridge Hollow is an amazing apartment complex. The amenities are as shown as in the picture and the staff are wonderful. It’s a very peaceful area and also close to the freeway and shopping/food stores. 10/10 highly recommend