If you enjoy speaking exclusively with artificial intelligence while basic maintenance issues remain unresolved for weeks, this is the place for you.

For nearly a month now, my sister—who lives at Griffis Oak Lawn—has been without a functioning washing machine. Multiple calls have been made requesting a replacement or repair, yet every attempt to reach someone capable of resolving the issue is redirected to an AI phone system. The result is a loop of automated responses with no meaningful... accountability.

At one point we even proposed a simple, practical solution: since there are vacant units in the building (including the neighboring apartment that has recently been vacated), could the washing machine from an empty unit temporarily be moved into hers? The answer we received was that doing so would be “against policy.”

When we asked what specific policy would prevent such a straightforward fix—especially when a tenant has already gone weeks without a basic appliance—no one could explain. The response was simply that it “can’t be done.”

What’s most concerning isn’t the broken appliance itself—things break everywhere. The issue is the complete absence of accessible human support and the inability of management to provide clear reasoning or a timeline for resolution.

A residential community shouldn’t operate like a customer service maze where tenants are left negotiating with algorithms while essential maintenance drags on indefinitely.

Hopefully management will eventually decide that resolving a tenant’s month-long appliance issue is worth more effort than maintaining a policy no one can explain.
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I've been with this property 3 separate occasions now, and absolutely love it. It's changed hands 3 times now since 2018, and so far, just a few weeks into Griffis taking over, I'm a fan. They started upgrades to the property on day one. The office staff (some temporary helping with the transition, and some permanent) have been amazing. I'm so used to
"big business" running a property, having to jump through hoops and waiting indefinitely to get anything done/approved, and this company/team... makes everything a piece of cake. They are empowered to do things others couldn't do on a local level. Even when there's a pretty major hiccup that they knew was going to take several days to fix, they accommodated me and my partner and made us happy. Lyn, the property manager, and Bridget are great to work with. The maintenance folks are great, fast, and efficient. Read More

Everything was as good as I anticipated. The staff have been wonderful. The maintenance team is awesome. Kristen has been a phenomenal resource

Great location, great amenities and very convenient to restaurants and bars. I also love that the community is very dog friendly. The place is very secure and feel safe at home.

Lived here 5 years overall good resident experience great area nice amenities rent hasn't increased significantly since covid. The security has gotten better over the years in the parking garage.