Do Not Accept Keys Without Viewing YOUR Unit First.
I am breaking my lease early due to severe health concerns. Do not view the model unit and assume yours will match — ours was filthy on move-in day despite management claiming it was professionally cleaned the day before. Our "renovated" unit had dead roaches in my infant's closet, dirt caulked over baseboards, caked windowsills, a broken garbage disposal, a chipped window they never fixed, and a non-working light in my infant's closet.
I want... to note that the maintenance team is genuinely wonderful — hardworking, kind, and respectful. My complaints are directed entirely at front office staff, property management, and S2 Residential.
We discovered suspected mold in our 1st floor unit — peeling linoleum flooring soaked underneath with suspected mildew and visible suspected mold in the subfloor and baseboards. I gave formal written 7-day notice for remediation. Maintenance removed a baseboard, dropped off a dehumidifier, then disappeared. They briefly returned on Day 3 to remove the dehumidifier, said they'd return with a supervisor, and never came back. No mold testing. No professional remediation company. I have asthma and a child under 2 with developing lungs. Our unit is uninhabitable and we are breaking our lease. Notably, while this was happening management had maintenance painting over rust on the railings outside — covering up problems seems to be the standard approach here.
Management was illegally signing for my packages without my consent and returning them to USPS. A formal complaint was required before they finally created a parcel system.
The $150 CAM fee move-in paperwork states it covers water and sewage — the lease contradicts this and you pay both separately. What the CAM fee actually gets you is Spectrum internet that cuts out for hours regularly, a leaf-filled pool, and a gym that closes almost every month.
The paint used in units is extremely odorous — my cups smell like paint from sitting in the cabinets.
When I called Austin 311 for a code officer regarding the mold, the officer disclosed a personal relationship with the property manager and closed my case without inspection.
There are better apartments within 0.2 miles. Keep looking. Read More

We have put in multiple request for our ac not working, every single time they come in and do a band aid repair that doesn't fix the issue, our ac won't go down so it's just waisting electricity all day running constantly, have put in multiple work orders and it's been a month with no fix.

Customer service has gone downhill since S2 took over. Like others have said, phones are rarely answered, emails are ignored, noise complaints aren’t taken seriously. Their policy of requiring video recordings of noise issues, in order to help, is extremely irresponsible and dangerous. The rates on their website do not accurately represent what potential residents will actually pay. They tack on an addiction $155 dollars for amenities and maintenance. Amenities are often unavailable. I do not... recommend Ellwood to anyone. Read More

This is one of those paint all over the bad stuff apartments. We are moving out soon and buying a home but I have a young baby on the way. This is not a great place for children at all. It was once zoned for Grandview Hills but now River Place and in that time they’ve lost several points on greatschools for the lack of professionalism. The maintenance men listen to really inappropriate rap and gross music very early on the morning which disturbs many of the parents with young kids. I’ve only... ever lived in neighborhoods where if you played that kind of music loudly in a vehicle you would get a ticket. I waited several months but it just gets louder and grosser. They infrastructure isn’t great and they have trash everywhere and are always “fixing” things. We didn’t have a washer for over four months and I had to hand wash everything or you’ll have to go to a laundry mat. If you look through the reviews you’d learn they have hired people who don’t know what they’re doing but are able to do basic handy man things. Nothing is being fixed by professionals even after they had major infrastructure issues post 2021. Read More

Since July I have been submitting the same work orders over and over again. Since July I have not recieved any follow up phone calls from Managment informing me of what the problem is. SInce July the turnover in the local leasing office has been ridiculous.