They do not handle any requests for the maintenance.
All the staff are mean and raciest.
Please do not rent the apartment here.
You can go to check the Google reviews.

I am about to finish my one year lease and my move out could not come fast enough. There have been four different management companies in the nearly one year I have been a resident, and each one has been more negligent than the last.

The current leasing office management is horrible. The women are extremely rude and they do not even pretend to care about their residents. Maintenance requests can take weeks at a time to be processed, even for things like broken washers or broken air... conditioning.

The gates for the parking garage have been broken since I moved in. Even still, they leave one gate open pretty much at all times, so anyone can enter at any time.

The pool used to be the one redeeming quality of the property, but this management company never handed out any kind of wrist bands/security check for residents to use to ensure outside people don't use the pool, but of course they do. People have parties at the pool with tons of people, none of whom actually live in the building.

The package room is a NIGHTMARE. There is no organization and people leave their food packages and never pick them up. You can imagine the smell.

The door handles on the dog park doors were broken for at least six months, so the door was just left propped open for bugs to come in day/night. Again, the leasing office did not care.

Do not move into this building. For the price, it is absolutely not worth it. Save your money and go elsewhere. Read More

Cars stolen and broken into with security run from these apartments not safe

Overall it’s a pretty nice place to live.
Pros:
- the pool
- upgraded security by the parking garage at night to make us feel more safe
- coffee machine in the lobby when it’s actually working and is full
- price isn’t terrible for Memphis apartments

I only wish there were established quiet hours because some people like to play their electric guitar loudly at midnight when you are trying to sleep.

I absolutely love my apartment. The high ceilings open concept and beautiful pool. Everyone is so nice and it’s a great place to live. I would recommend highland row to anyone.