Very disappointing experience with Cypress Run and leasing consultant Gabriel Holloway.

We applied and paid a deposit after being told move-in could be “as soon as April 24,” which was critical for our out-of-state relocation. After paying, we were informed that no units were actually available for that date and that the earliest availability would be in May.

We were then told no refund would be issued because we did not place a hold—despite the fact that no unit for our required move-in date... had been confirmed at the time of application. Offering a one-bedroom instead of the two-bedroom we applied for does not resolve the issue.

This process felt misleading and poorly communicated, and it left us with added stress and unexpected costs during a time-sensitive move.

Don’t waste your money here Read More

The only good thing about this place is the cheap rent while getting utilities included. People have dogs and cats living there, Nancy will pick on certain people, yet allow others to have a pet. Oh and don't get me started on her attitude, it's very unprofessional. Maintenance will work on their own time, and do not communicate with you. I had to call 3 times to get my air conditioning fixed in the summertime, and come to find out the unit was never replaced until then so well over 20 years.... The office and maintenance are closed Saturday and Sunday, so if you have an emergency, good luck with that. Water leaks are common, mold and bugs are common, your ceiling flaking off is common, pest control was a family business that only came twice out of the 12 months I stayed there. It's an okay place to stay, but just know the "Run" in Cypress Run means run down. Read More

We went to look at the apartment and it was amazing a perfect fit we were talking over financials still looking at it that’s how perfect we(in total it would have been three people moving in) thought this apartment was. We went later in the day and it started getting dark early as it was getting dark we started to cut lights on and as soon as we did about 5 minutes later somebody comes beating on the door and me and my boyfriend being in a unusual area I got scared. We where kicked out by the... same lady that gave us the key! she snatched the key from my bf and pushed us out the door,she didn’t even give him his license either back he had to go back and get it and then she pushed the door closed so hard the second time he tripped, we were pushed out so fast we didn’t even get to ask questions we were very confused on what we could have done wrong. We’ve called to see what the problem was and we never got a answer left a voicemail and everything. We wasted at 3 hour drive just for her to be very unprofessional. I was so sure we where going to move in it broke my heart when she kicked us out. I heard such great things about the complex too so Read More

Got broken into. Nancy at the office just yelled at me, made me feel like it was my fault I got broken into. Told me there was no surveillance available. She then tried to evict me because my boyfriend spent the night ONCE. I guess we're not allowed to have visitors? I was staying there for 3 years, I left after that. Don't move here unless you like being yelled at and accused of things you didn't do.

Cypress Run is a great apartment complex to live in. I enjoyed living there and Nancy and staff were always helpful and accommodating every time I need something or had concerns. Maintenance men were also always quick to respond and very helpful. Only reason I moved was due to relocating of jobs.

AE