The property manager, Shenola is very helpful and patient! Her customer service is excellent and she makes the living experience here worth while!

I’ve lived at Jefferson At Westtown for a while, and overall my experience has been shaped mostly by how responsive and professional the on-site teams are.
The maintenance team stands out in a big way. Requests are handled quickly, and more importantly, they’re actually completed correctly the first time. Whether it’s routine fixes or unexpected issues, they show up prepared, communicate clearly, and don’t leave you chasing updates. That level of consistency makes a big difference in day-to-day... living.
The leasing staff also deserves credit. They’re approachable and straightforward, especially during move-in and when dealing with lease questions or renewals. Communication feels organized rather than rushed, and they tend to follow through when they say they will. That reliability helps reduce a lot of the typical stress that comes with renting.
Overall, the experience at Jefferson At Westtown is largely defined by a solid support team. The property itself is fine, but it’s the maintenance and leasing staff that really make it feel well-managed and worth recommending to anyone looking for responsive service and dependable management. Read More

If your lifelong dream is to pay rent for an indoor water park, Jefferson at Westtown owned by Two Coast Living Entrata, Inc. is your paradise! The management team and Entrata, Inc. are actually incredibly efficient at clicking "received" on work orders they just draw the line at actually fixing anything. Instead, you get a front-row seat to gravity as a poorly graded hill directs a river straight into your first-floor apartment, complemented by a roof-gutter waterfall pouring right into your... living room. For bonus ambiance, mysterious brown water randomly seeps up through the floorboards on perfectly sunny days, creating the ideal breeding ground for toxic mold. Jefferson generously compensated thousands of dollars in ruined furniture with a breathtaking $100 reimbursement, while flatly refusing to relocate us or do any mold remediation. But hey, the neighbors are nice! Unless you want to live in a hazard zone where paperwork thrives and your belongings die, run away as fast as you can.

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They make up rules just to charge you more fees. Many fees they charge you only see AFTER you sign the lease, and they just take them from the blue skies. The apartment complex is in very poor shape, dirty stairs, noisy decades old HVAC units, poor heat insulation, overflowing garbage collectors, appliances are below even builder grade, toxic odors in units. Unfortunately they can get way with all this because the state of PA does not enforce any tenant rights, it's the worst state to be a... tenant. Read More

Terrible experience applying here. Connor said I'd get my money back no matter what happened and I did not. I changed my mind after seeing reviews and speaking with current residents AND previous residents and was told do not move here. Once I changed my mind they refused to give my money back even though it was like only a week after I applied. They had 2 months before my "move in date" to keep the unit online. Just such a ridiculous establishment. Save yourself the headache and look elsewhere.