Roaches, faulty heat, break ins, poor management, loud

Hi, I have had a very good experience at the Alden over the past 8 years. The leasing staff is always very friendly and helpful. Also, the maintenance staff is very prompt and efficient with any apt issues over the years. Roger in maintenance should be recognized as being very helpful and friendly. Overall, the Alden has been comfortable and accessible to many businesses in the area.
Thank you!!
Mark Sussman

Before you read the reviews, I would definitely recommend going and physically touring this property.

AION Management has been actively working to clean this place up and make it pleasant and worthwhile for everyone.

I went into the application process completely blind, as I needed somewhere to stay after bouncing around in hotels and subleasing until I could get my own place.

I was actually very impressed when I came into my apartment; it was spotless, everything worked as it should, and the... location is perfect!

I would definitely recommend working with Bry and/or Amber at the leasing office because they made the process very easy for me by providing resources, answering any possible questions, and even making the entire process very easy to complete!

A referral program is also available. Read More

I live here now and my neighbor (the building in front of me) was killed about a month ago. I've seen roaches and am so glad I didn't sign a full year lease. I can't control the heat even though there's a thermostat in my apartment.
They sent me a renewal offer for at least $100 more per month but the roaches are still appearing in the crevices of my apartment and scaring my children. I give 2 stars instead of 1 because maintenence answers very quickly.

I have lived here for a year and I can honestly say you pay for what you get. Terrible customer service that is rarely available during business hours, moving in and signing a lease was hell and moving out is even a bigger hell. I have called the office multiple times in the past week during regular business hours and could rarely get in contact with a leasing associate or management, I would just be sent to a third party consultant who would take a message from me - from which I would never get... a call back. I don't know if this is an issue from being understaffed or what, but if I sent an email on a Monday and haven't received a response more than a week later, either the communication system is malfunctioning, or someone is not doing their job. Also, the current online portal which they just switched too rarely works, other than paying rent, the features such as looking at your lease or contacting support do not work at all.

From living here there were multiple issues, from when I first entered the apartment it was clear they did not care about the cleanliness at all. Trash behind and inside the heater, dust all over the air conditioner, the vents in my kitchens had been poorly painted over so the enter vent was covered causing poor air circulation, the paint on the bathroom ceiling was chipped and falling down on me. Not to mention the dirty light fixtures, I had to change a bulb once and discovered out of the 2 sockets in the ceiling light one was completely eroded and you could only fit one bulb in the light.

Even the entire building is poorly managed, there would be a constant beeping noise at the front where a security system was that no one in months would come to fix. And the basement laundry... good lord... when i first saw it it looked like something out of a horror movie. It was this poorly lit disgusting basement with dirt, dust, and god knows what underneath the washers and dryers (which if I may mention rarely worked and even when they did they made my clothes smell terrible).
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