I had a very disappointing experience with Nicole at StoneHaven Villas in Tulsa. I scheduled an apartment tour for 11:00 AM and drove 2 hours for the appointment, arriving a few minutes early. When I arrived, there was no warm welcome or sense of professionalism — I was simply told to sit and wait in the lobby.

After several minutes, Nicole came out and informed me she would not be able to show the apartment because a resident was stopping by, but she could write down the fees for me instead.... Unfortunately, fee information is already available online, and I specifically made the trip to physically see the apartment before making a leasing decision.

I politely explained that I only needed 5 minutes to view the unit, but she stated she could not accommodate that because she had a resident coming in and takes lunch at 12. Considering the inconvenience of driving 2 hours for a scheduled appointment, I found the lack of urgency and flexibility extremely unprofessional. A simple solution could have been adjusting lunch by a few minutes to honor the appointment that was already scheduled.

This experience left a very poor impression. If future residents are not prioritized during the leasing process, it raises concerns about how current residents are treated as well. Based on this interaction, I will not be leasing here. Read More

The whole complex received a letter stating that all internet to the apartments will be shut off and transferred to modems and routers that THEY control. ‘It is not optional” the letter states. It doesn’t matter if you own your own modem and router, you can no longer use them. Everyone will be forced to pay the apartment complex for cable and internet now. This new fee “is not optional” the letter states.

They are doing this so that THEY are in control of your internet, and have access to all... your browser history. Not very American if you ask me.

I will 100% be moving when my lease is up. Read More

I lived here for at least 5 years and the property is so quiet and peaceful. The landscape is pretty with large trees much like in a housing neighborhood. They have not one but two pools. So easy to jump literally right on the highway when traveling. Hailey the property manager is very professional and kind. You can tell she truly cares about the people here and she’s always trying to make sure the property is looking good and planning fun community events. Maintenance always arrived within a... few minutes and if not they always at least called you right back I miss this place so much. . Read More

When I moved in the apartment was filthy. Hair all over the place. I gave them a huge list of things that were broken and dirty. Nothing was done. We cleaned and made it look awesome. Various things broke during our time living there and it always took forever to get things fixed. The trash service was terrible and you are forced to pay for valet trash that stinks. Once our AC broke in the middle of the night and let me tell you it was so loud you couldn’t think. The neighbor finally came down... and kicked it and it stopped but it was never fixed. When we moved out we signed our move out notice 60 days before we moved out although we moved out 1 month early. I told them we would still pay the rent and they could re-lease the unit but instead when I got my final inspection (I had a $970 deposit) they tried to tell me I owed them money!!! They claimed that I didn’t give them notice early enough. Which the paperwork I signed clearly had the correct date. They also claimed they needed to fully repaint the unit (nothing in the lease that said they could do this) and I didn’t even fight them on that. After over 7 months and calling over 30 times and leaving countless messages and emails I finally got $280 back out of my original $970! And I was happy about that! Long story long. Don’t ever move in or have anything to do with this complex. Read More

Oh where to begin. Save yourself the time, money, and disrespect. STAY AWAY!!!!
1. Horrible HORRIBLE management/maintenance. Unprofessional, rude, and they do not care about you whatsoever (manager hides in her office all day, or if you run into her at all in the office she shoos you away and is rude to your face, assistant manager is rude, and very unprofessional, she will get on her cell phone while speaking to you and oh, the constant annoyed face)
2. If you have any issue with your... apartment, don’t expect anyone to do anything about it for at least 2 weeks, This includes, infestation, AC being out, water leaks, valet trash (you’ll be required to pay $15 a month for valet trash that doesn’t come and animals will eat through your trash it’s disgusting, oh, and they will charge you for that)
3. They don’t keep up with the apartments, there’s mold, leaks, stained walls, torn up carpet, bugs, faulty units, and nobody does a thing about it.
4. You will not be able to get ahold of anyone, assistant manager won’t reply to emails (the only email you can actually use) they don’t answer the phones, and when you walk in there to speak with someone, well, they normally get annoyed and shoo you away.

They will laugh in your face, shoo you away, get on their cell phones while talking to you, act annoyed, cuss at you, or better yet, not give any reply or service. (Even if you are just super nice to them, and want to resolve an issue)

Stonehaven Villas is DISGUSTING!! Read More