While these apartments are affordable, I’ve had an extremely frustrating experience with maintenance. My AC has been broken for over two weeks, and despite multiple requests, the team keeps closing the tickets without actually fixing anything. With the rising heat, it has been really difficult to live comfortably, but unfortunately, there’s been no real effort to resolve the issue.

On top of that, a broken staircase in the complex was also reported, but instead of fixing it, the ticket was... simply closed. It feels like maintenance requests are ignored rather than addressed, which is really disappointing.

Yes, the rent here is lower than other places, but the amount of money and effort we end up investing in these non-functional apartments adds up quickly. If you’re considering moving in, I’d strongly recommend looking into a well-maintained community instead—one where issues are actually taken care of.
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I highly suggest looking elsewhere for a place to live. I had a water leak that unfortunately turned to mold. The leasing management is completely useless. Save your money for something better!

We were out from AC for 2 months and it took constant nagging and phone calls everyday to get them to fix it. We now have a gnat infestation that we can't get treated.

My AC has been broken for an entire year. Nova only has 2 maintenance workers on staff for all of their properties, so Oxford Oaks never has anything get done. Avoid renting from any property owned by Nova. They will not fix your leaks or broken AC. They might give you a really loud and old window AC unit though, hope that makes it worth the increase in rent price this year.

First off, the office staff has to be illiterate! They are rude and can’t decide what information they need. Every person you talk to says something different. NOBODY is on the same page about anything.
Secondly, the apartments are disgusting! They smell musty and like wet dog. Carpets are gross. Sagging ceilings from what appears to be water leaks. AC units don’t run well. You’re better off changing the filters yourself. It’s flipping hot.