This apartment complex is an absolute mess. The apartment we were shown was not the same apartment we were given upon move-in. Our apartment had no central air, no working heat mechanism, mold throughout various parts of the apartment including our kitchen’s dishwasher, our washing machine, and both of our tubs.
When driving through, you may think to yourself “wow, what a nice looking complex.” However, that is absolutely not a reflection of the condition of your apartment or how you’ll be... treated as tenants. We were called names, laughed at, and mocked for simple requests which included things like asking for assistance fixing a broken shower rod or a broken toilet seat.
The leasing manager, who I will leave unnamed for privacy purposes, is so extremely rude it’s incomprehensible. The property manager claims to have all these years of experience, yet couldn’t ever not ONCE explain to use what anything meant within our lease. Instead, they told us we were less than intelligent - to put it nicely.
Your amenity fee, which is an additional charge every month, will be for the pool and the trails. Both the pool and the “private” trails have been closed countless times and haven’t been able to be used much. There’s no explanation as to why they’re closed, but you’re still paying for that.
I can’t say this enough - please, please, please do not live here. It is not worth it. This place is far from luxury; I would consider this complex to be more of a run-down, quickly deteriorating complex, with very little knowledge from management about what to fix and how to fix it.
Save yourself the headache. And just don’t apply. Read More

UPDATE** Steeplechase FINALLY agreed to replace the disgusting carpet in her apartment, HOWEVER, they showed up one day, ripped it out, and haven't been back. My daughter also discovered a MUSHROOM growing out of the dishwasher today (I wish I could post pics here!). Honestly, absolutely disgusting.
Moved my daughter into this place yesterday...it's FILTHY. My daughter had to PAY Steeplechase to have their apartment cleaned. When she picked up her keys, she did a walk through and it was still... filthy. She took pictures and showed them to the leasing manager, who stated she would have the cleaners go back and make sure it was taken care of by the time my daughter moved in the next day. Nope. That didn't happen, so they refunded my daughter the cleaning fee that she paid, but I have NEVER heard of an apartment complex leaving an apartment this filthy and letting new tenants move into it. Like, why would my daughter have to pay a cleaning fee in the first place??? Normally, maintenance would go through and do this. The kitchen oven has food caked in it and garbage underneath it, freezer not even wiped out, tops of kitchen cabinets have sticky dust caked on them, drier vent not even cleaned out, air duct is filthy, walls have spider/dust webs in corners, carpet is dirty, we noticed my daughter's feet were BLACK after walking around on the floors. Unbelievable. Will be taking this further, but BEWARE. Also, the central air has been broken for MONTHS in her apartment and they JUST put a work order in, saying that it could be a couple of months before it is fixed. They put a portable a/c in the living room, which certainly does nothing to cool the bedrooms. Read More

It all comes down to accommodation by the staff.
Brutal.
Most tenants are dissatisfied who live there.

The joint is in a great location, but managed by -at-best-SHADY management.

TRY A TRAILER PARK! YOU'LL THANK ME!

You like the grass mowed once a month, clogged dryer vents, a heater in the garage that runs 24/7 all winter that you can't turn off, little to no parking, a pool that you can't use until the end of June if you are lucky, flooded porches when it rains and a poorly maintained gym this is the right fit! If they tell you you can move in on a certain date, add 3+ months to that.

If you still chose to live here, document everything, because that’s still not enough for them. My door frame was cracked and the door was split down the middle, they said they would replace it but three months later they went back on their word. The AC unit is inside an uninsulated attic and running it 24/7 wouldn’t put the temperature below 85°F in the summer. Refused to service it and said nothing was wrong with it. My unit had black mold under the vinyl tiles in the bathroom, none of them... were even glued down. Had to pull teeth to get that one fixed too. They don’t care about you, they care about making money, so much so that’s exactly what the property manager told us. “We have a business to run, replacing your door isn’t in the businesses interests.” That was it, we had to force them to break contract. Again they threatened us with fines for breaking lease acting like they were the victims living in a overheating apartment with pretty much no front door. We had to show them the laws to remind them who broke what. Two years later and we still haven’t received our security deposit back like they said they would. Anything they say is meaningless, make all communication with them in writing. Read More