The staff here is attentive during the approval process, which is how they roped me in. Things turned for me when I realized after I was approved that I could not physically see the apartment I was getting until my move-in date (they showed me a second floor one bedroom example when I went in for the tours). In hindsight this was a huge mistake on my end. The next curveball was getting the Comcast package they insist you have here running. I was on the phone with Comcast for almost 4 hours my... first night since it became clear that there was only one viable cord connection for either wifi or cable in my apartment and the other three cords were not working. The next curveball was finding out that I was stuck living underneath a couple with a toddler and another baby on the way (something I might have found out about sooner if I had seen the apartment before signing the lease). My first few days were full of being woken up either in the middle of the night to the sound of crying or at 5:30 am to the sounds of footsteps (not just full on stomping). The apartment walls and floors are very poorly insulated. When I reached out to the office to ask about the rules about noise and if there are quiet hours, I was superficially told about how “everyone has the right to enjoy their apartment” and the neighbors would be told to watch their noise. I was also told that if I complained again, however, I would have to supply a video recording as proof of the noise. My neighbors are still loud a month into me being here and I do not have the energy to engage in a back and forth cycle with the noise complaints. So some feedback for management includes: do not say an apartment is going to be available if the potential resident is not going to be able to see it before they move in, have Comcast service empty apartments if you keep making the technology package mandatory, insulate the floors and walls better, and try not to make new residents feel like they are just another number. Read More

Application denied on May 24 due to income. Supplied pay stubs and bank statements (for interest income) showing income above requirement. Also supplied additional statements to back up offer and ability to pay lease upfront in full. Application resubmitted and rejected again on May 31.

Phoned twice to gain clarification and explain any misunderstandings. Calls were not returned.

Additionally, $400 fee to hold apartment has not been returned. Adding insult to injury they are holding my... money with no one for me to reach out to for timing information on a refund.
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Don’t move here, there are plenty of other similarly priced and even cheaper apartments apartments that are way better and cleaner with better management in the area. Management is the worst, the walls are thin I’m on the second floor corner unit and I hear everything going on downstairs and next to me like I can hear their actual conversations. There’s always garbage everywhere and cigarette butts, the ac units don’t work well and they won’t respond to maintenance requests to fix it so the... bedroom is always incredibly hot, it took them like six months to finally fix my screen door I had to corner a maintenance worker and get him to come to my apartment to finally fix it, they negotiate rent increases with some residents and then completely ignore others requests to negotiate, one of my neighbors rent went up a 1,000 which is crazy these apartments aren’t even that nice. The pool rules are ridiculous I signed documents saying we’re allowed to bring two guests and when I tried they said no guests allowed. The gym is not a gym it’s like three treadmills in a tiny room. Not much closet space. “Renovated” kitchen but cabinets and counter feel not study and cheap. Be careful moving here because after a year they’ll skyrocket increase your rent (has been happening before COVID each year the increase is ridiculous). Read More

Chatham hill is an average apartment. With such a high rent these apartments are not worth renting. Walls are paper thin. You can hear all the conversations from neighbors. Maintenance service is really poor. Maintenance staffs are very rude. Apt management try to keep the deposit when you are leaving by giving you hundreds of excuses.

I moved here for my job and told them I needed to move in, and in 2-3 days! Myrial was on it stat. I moved to the area for the schools and bc it is a 5 min drive to the train. It is a beautiful area . Rest assured you will have all your problems.. if any, met. Thankyou for the timely customer service and great move in experience!