Thank you for sharing your feedback. We're sorry to hear that you feel your experience at our community has changed. Our team is committed to providing a welcoming, well-managed community for all residents, and we understand that changes can... sometimes be an adjustment.

We truly value feedback from our residents and would appreciate the opportunity to better understand your concerns. We'd be more than happy to speak with you privately, but unfortunately, we don’t know who you are. We invite you to reach out to us at ResidentServicesMO@MonarchInvestment.com with more details so we can better understand your concerns and work toward a resolution.

We appreciate you taking the time to share your feedback and hope to have the opportunity to improve your experience. Read More

Hi there,

Thank you for sharing your feedback. We take concerns like these seriously and would like to provide some clarification.

Regarding pet waste, we have Yuckos scheduled twice weekly on Tuesdays and Fridays, and our grounds team removes any... waste they encounter during their rounds. In addition, multiple dog waste stations are located throughout the community for resident use, and residents are expected to clean up after their pets. We also send reminders in newsletters to reinforce this responsibility. If someone notices another resident consistently not picking up after their pet, we encourage them to report it to the office so that we can follow up directly.

With respect to winter weather, we actively monitor forecasts to determine the best time for salting and snow preparation. Unfortunately, weather conditions can sometimes change unexpectedly, which may result in areas icing before treatment. When this occurs, our team works diligently to ensure sidewalks and pavement are treated and cleared as quickly as possible.

Finally, in terms of maintenance, our staff works diligently to complete service requests in a timely manner. If you feel that a work order has been marked complete without resolution, we strongly encourage you to contact our team directly so we can review the request and ensure it is fully addressed.

We value all feedback and remain committed to maintaining a positive living experience for our residents. Please don’t hesitate to reach out to the office or our corporate Resident Relations team by emailing residentservicesMO@monarchinvestment.com if you would like to discuss further. Read More

Thank you for your feedback. We take concerns like these seriously as we work to maintain a welcoming environment for our community. After reviewing our records, we were unable to locate you as a resident or guest in our system. If you have specific... details or further concerns, we encourage you to contact our office directly so we can look into the matter further. Read More

Hello, and thank you for reaching out. We’re sorry to learn that your experience isn't to your satisfaction. We pride ourselves on giving the utmost care, and we’re sorry to hear that wasn’t the case. We’d be more than happy to speak with you... privately, but unfortunately, we don’t know who you are. We invite you to reach out to us in more detail at ResidentServicesMO@MonarchInvestment.com, so we can make things right. Best regards. Read More

Hello, and thank you so much for your kind words. We're thrilled to hear about your enjoyable living experience here at The Villages At General Grant. Our dedicated team will always do our best to provide you with 5-star resident care, and we're... pleased to hear you enjoy calling The Villages At General Grant your home. Thanks again for sharing your kind words; we appreciate you! Read More