Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has not reflected the standards we strive to maintain.
As a community that takes pride in presenting itself as a luxury property, cleanliness and... upkeep of our grounds — especially common areas like the dog park — are extremely important to us. The concerns you mentioned regarding litter, dog waste stations being out of bags, overflowing bins, and lighting delays are not acceptable, and we appreciate you bringing them to our attention.
We do conduct routine property walks and regular maintenance checks; however, it’s clear from your comments that we need to improve both the frequency and responsiveness in certain areas. We are addressing the dog park maintenance immediately by reviewing the servicing schedule for waste stations and trash removal to ensure they are stocked and emptied consistently. We are also speaking with our maintenance team to ensure common-area lighting is replaced more promptly moving forward.
We value all of our residents and want the community to reflect the quality and standards you expect and deserve. If you are willing, we would appreciate the opportunity to speak with you directly so we can better understand your concerns and continue improving.

Thank you again for your honest feedback — it helps us do better. Read More

Thank you for your feedback. We completely understand how important it is for our pool area to meet expectations, and we appreciate you bringing this to our attention.

We’re aware of the tiles that need to be replaced and are actively working to get... this resolved. Unfortunately, the repair requires seven consecutive days without rain to ensure the new tiles set properly and safely—something the recent weather hasn’t allowed.

Please know this is a top priority for us, and we’re monitoring the forecast closely to move forward with the repair as soon as conditions permit. We appreciate your patience and understanding in the meantime.

If you have any additional concerns, feel free to reach out to our team directly.

– Vanguard Heights Management Team Read More

We're sorry to hear about your recent experience. Your feedback is important to us and we're committed to improving our property. We appreciate your comments about the condition of the hallways and outdoor areas, and we'll certainly take them into... consideration. Thank you for taking the time to share your thoughts. Read More

We're sorry to hear about your recent experience. We take your feedback seriously and will use it to evaluate and improve our upkeep and maintenance procedures. We strive to provide a clean and comfortable environment for all our residents. Thank you... for bringing this to our attention. Read More