I’m a new resident at this lovely complex and while I can say I was skeptical at first given the reviews, Dorian and M’kiyah made the leasing process an absolute breeze! They were willing and able to work with my abnormal application, responsive, and communicative. Maintenance has also done a great job responding quickly to any issues that arise. The unit itself is very aesthetic with a lot of space and I’m happy to call this complex home!

A lot of 5 star reviews are prior to Move in- we have been living here since late November and have found mold in our apartment to the point me and my wife have not been feeling well. We have reached out to maintenance, management and upper management since January, and the lack of communication or urgency to fix this issue is disappointing. Other reviews express mold concerns that have not been addressed. We have been trying to contact Dorian, the manager, for a week now and never receive a... call back. Every time we call the office, Dorian’s not available, and does not return our calls or emails. They are friendly prior to the signing the lease and once you move in, you’re on your own. Read More

If Gordon Ramsay created a TV series called Apartment Nightmares, The Retreat would be the highlight of the season. If I were to describe this decrepit apartment complex in a few words it be like illustrating a scene from a horror movie: flea infested, mold contaminated, hazardous wasteland. They should seriously consider renaming the community to The Nightmare on Gateway Street. As I scroll through the reviews for The Retreat, I’m reminded of my time watching Law & Order: SVU; except these are... the stories of the victims.
To depict the reviewers as victims wouldn’t be an exaggeration. The leasing staff at The Retreat utilizes deceptive sales tactics to lure in would-be customers by showing them an ideal apartment model that doesn’t remotely resemble the unit itself. However, don’t expect to see your unit UNTIL move-in day; instead, they will delay with excuses for fear of losing potential customers. Once you’ve stepped into your decrepit unit expect to be met with a host of issues, including, but not limited to:

- Non-working appliances (e.g., washer/dryer)
- Molded dishwasher/washer
- Non-working toilets
- Leaking faucets
- Non-existent sound proofing between the subfloor
- Etc.

But don’t expect any sympathy from the leasing office after you’ve expressed your dissatisfaction with the unit; you’ve signed a legally binding contract with the devil himself. The discounted 13-month lease was merely a ploy to pique your interest in the hellish abode.

My advice to all onlookers: stay away from The Nightmare of Farmington Hills.
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This has by far been one of the worst property managements I have ever experienced. 
Starting at move in, I was told that I might have to wait to move into my apartment because they were not done cleaning it. That was a JOKE. My apartment was not cleaned. They may have replaced the carpets and that was it. I had to mop several times before my floors were cleaned. Also, upon moving in, multiple things were broken, missing, or not working properly. I still to this day do not have a drain plug in... my bathroom sink. A towel holder was hanging off the wall, the buzzer to the apartment doesn't work but neither do the locks to the building doors. 
I have put in multiple maintenance requests to get things fixed. They have canceled some of them and marked some of them as completed even though they never did anything. 
At one point, I noticed water damage in my ceiling (I am on the bottom floor) and put in a request to have it addressed. After almost 2 weeks and no call from maintenance, my ceiling started to collapse and water was leaking into my apartment. They ripped out the drywall and exposed a ton of MOLD in my ceiling. And the hole sat open for a whole MONTH. The Property Manager told me she would personally call me when she hired a contractor to fix it. Imagine my surprise when maintenced called to tell me she wasn't going to get a contractor and so they would just do the patch job themselves. 
They also LEFT MY STOVE ON when I was not home, when I had a maintenance request for that. All I got was an "I'm sorry" for COMPLETE NEGLIGENCE. Now, my dryer is burning my clothes for the SECOND time and they have had a whole week to contact me. 
Save your money and go literally anywhere else. I can't wait for my lease to be up.  Read More

Recently moved in to the newly leased apartment which was infested with bed bugs leading to serious bodily injuries. Complains to management went to deaf ears as they don't care for the health of the tenant's . Please don't get carried away by the free rents offered to lure to occupy these apartments which are hazardous and please try to get opinions from existing tenant's before singing the lease agreement.