If you’re looking for a place to live where management is transparent, accountable, and honest about what they charge you, this is NOT the place.

For how expensive this complex is, the way management handles billing and residents is honestly unacceptable. Fees seemed to constantly change or appear. Our trash fee was increased without ever being communicated to us in writing, and when I questioned why we were suddenly paying more, the explanation was essentially that “sometimes it’s just more.”... Apparently residents are just expected to accept whatever amount appears on their account.

At one point, we were incorrectly charged over $700 due to an issue with their new online portal and a missing lease. It took more than THREE MONTHS to get our money back. Three months to correct a mistake that was not ours, but the mistake of the new online management system. And getting anyone to respond during that process was a nightmare. I routinely had to call and email multiple times just to get a response, escalating to a regional manager. They are incredibly easy to reach when they want money from you, but remarkably difficult to reach when they owe you money or an explanation.

Then came move-out, and somehow it got even worse. We were charged for “painting” that was normal wear and tear (AKA painting before the next tenant) and accused of having pet urine and "dander/hair" in the carpet despite our dogs being potty trained with someone home virtually at all times, nonshedding, and hypoallergenic. We disputed the charges and requested documentation for 3 months before giving up. After dealing with their billing practices throughout our time there, getting hit with additional charges on the way out felt completely on brand.

My biggest advice to anyone considering living here: DOCUMENT EVERYTHING. Save every email. Take pictures and videos when you move in AND when you move out (even though that did not help us). Screenshot your account statements. Keep records of every payment. And pay very close attention to every single charge that appears on your account - go through your records with a fine toothed comb.

For the amount of money they charge residents to live here, you should not have to constantly monitor your account, chase management for responses, fight incorrect charges, and wait months to get your own money returned, if it is ever returned. Read More

This is the first apartment complex I've lived in, I always stayed away from complexes because I heard horror stories about bad management and other problems. The Ashberry has proven me wrong - they are very responsive to any service issues I have encountered and repairs are done on the same day. The management staff is very friendly and helpful. I love the parklike grounds and the screened in porches are amazing. 4 stars because my only complaint is that the floors/walls seem a little flimsy... and I can often hear my neighbors above me. Otherwise I have no complaints. Read More

I moved out of The Ashberry to move a little closer to my job and immediately regretted it, no where compares to this place. The office staff is so nice and go above and beyond even with your packages. The maintenance team takes care of everything the day you put a ticket in, I've never lived anywhere that takes care of issues so quickly, like they even change my lightbulbs for me. The grounds are beautiful and I love the screened in balconies. I'm happy to say we're back for good this time!

I would NOT recommend this place. IF ZERO STARS WERE POSSIBLE I WOULD.We lived here for 6 months and one of the worst place. First of all if you have handicap needs the management lets anyones park in the handicap spots. It was the moment that we saw a couple have to help lift they're elder on the curb to her wheelchair that we complained about the non handicap residents that parked in the spot daily and they said they would talk to those people, nothing happened we even complained again in... person a week later and they said " we talked to them". they continued to let them park there even told us we could call the police on those people if we would like since they were breaking the law.THATS WHAT THEY SHOULD HAVE DONE. months continued to go by and those people continued to park there. Then our new neighbors started to smoke weed day one they moved in . We complained and then they said they would talk to them, after many more times coming home to a house smelling like weed we complained again and they said they talk to them, my mom came by to visit one day and they first thing she said was " omg it smells in here" from the weed the neighbors would smoke. They do not care about ant complaint that any resident makes. The trash service is a joke. Thet choose who's trash they want to pick up for example if 4 residents all put there trash out one day we would wake up the next day and one persons trash would be left and the other 3 taken. We would all laugh about it the next day Read More

the parking is terrible. People with multiple vehicles parks cars that don’t move for weeks on end right in front the building and leasing office does nothing about it. We ask them a few months back and they stated that people with cars that don’t move every day is supposed to park the vehicle on the far end of the parking lot, But the do not enforce this at all. There are multiple other tenants that park their extras vehicles that don’t move at all right in front the buildings then park the... vehicles they do drive right next to it. My advice if you work and get home late a lot keep looking Read More