The apartments are beautiful, the property is well maintained, and the community is safe and kind. The girls in the office are so amazing and the staff here is really kind and efficient. This is a great place to call home!

Very nice apartment and management is very efficient and friendly

The staff that works in the office, Caitlyn and Marissa, especially - are blessings to the complex. They give 100% and are very communicative. Issues are always resolved ASAP

To all college students, parents of students, young professionals, & newbies of the areas, DO NOT sign a lease with this management company/apartment. As a full time worker for UMass Athletics, I would never encourage my coworkers or athletes to sign a lease with them unless they don’t mind dealing with problems every other week.

I signed my lease with a fellow UMass Athletic worker back in August. Like any lease, we filled out a sheet that allowed us to write down anything wrong in our... apartment. We had a decent list which included, doors not fully shutting, dirty/uncleaned bathroom storage shelves and showers, etc. No changes or maintenance was done despite or lengthy list… In October, we noticed our refrigerator was leaking, we notified management/maintenance, and they “checked” on it claiming nothing was wrong. A week later, our whole fridge went out right after we paid $150+ in groceries for the week. Of course, they then sent maintenance to fix it and decided they needed to fully replace the fridge. To compensate for our damages, we received a $25 amazon gift card!!! Fast forward to now, my roommate and I went home for the holidays. We did not touch our thermometer or set it to anything when we left. When we were home with family, management sent a text stating “please let us know if your thermometers aren’t set to a minimal 55F”. This was a Wednesday and I wasn’t going to return till Thursday late (midnight). When I finally returned, I walked in my apartment and it was burning up - felt like I was walking into a sauna. I looked at my thermostat which we have had yet to touch, and it read “86F” in my living room, “82F” in my room and “80F” in my roommate’s. Thank God I returned late Thursday night and didn’t come back any later or else our entire apartment would’ve burned and we would’ve had a healthy electric bill.

So, within our 4 months at Cliffside, I can confidently say this place is horribly run - management and maintenance. I have told all UMass Athletic employees and athletes to avoid this place at all cost. I wish I could break my lease, but we all know how that goes! For those looking for apartments, let this be a sign to NOT sign with Cliffside! Read More

Mold, leaking ceiling, unresponsive staff, fleas, and breaking appliances. The reviews on here are clearly written by the property management company. Will never rent from NBM again.