My experience with this apartment complex, especially during the transfer process, has been extremely frustrating. There was very little communication throughout the process, and we constantly had to go to the office ourselves just to get answers or find out what was going on. We were even given a date for when the new lease would be ready, only to later find out that the information we were given was not accurate.

Our lease for the new apartment was supposed to begin August 1st, but we did not... actually receive the keys or move into the apartment until August 5th. Because of this delay, there were questions regarding the rent and charges for the days we were unable to move into the new unit. Instead of receiving clear communication about how this would be handled, we had to repeatedly contact the office ourselves to get answers and try to get everything corrected.

I also emailed Nevaeh, the manager, with questions regarding the transfer, lease, and charges. I sent the email to her work email address, which she later confirmed was the correct email address, but she stated that she did not receive it. I followed up again and eventually received a response, but several of my original questions still were not directly answered.

I also requested contact information for her supervisor because I wanted to escalate my concerns and speak with someone above management. I was not provided with direct contact information and had to submit a request through the website instead. As of now, I still have not received a response from a supervisor.

I understand that unexpected delays can happen, but the lack of communication and follow-through made an already stressful transfer process much more difficult than it needed to be. In my opinion, the communication and handling of this situation could have been much more professional.

If you decide to live here or transfer units, I strongly recommend getting everything in writing and keeping records of all emails, dates, charges, and conversations with the office. Read More

Since I have had the chance of living in different places, I can compare easily this place with other places and give a fair feedback:
- Sadly, the management team are very arrogant and don’t try to show any interest to listen to you every time I visit them.
- According to the time-table attached to the main door, the office should be open on Saturdays and Sundays too but it is not and they don’t bother to remove the sign!
- The place is extremely noisy. Some neighbors... don’t try to be considerate to the next door neighbors and management does not try to do anything about it.
- The wall is very thin and the barking dogs of inconsiderate neighbors could easily be heard inside on long hours and both the noisy neighbor and the management feel irresponsible to fix it!
- Some neighbors are incredibly loud after hours after10:00 pm(apparently in IN the time is 11:00!!) sometimes to midnight and more!) and use stereo music that you get the vibration and shaking in your bedroom, and for a working class people like me who have to wake up early to go to work does not give proper sleep. Management does not try to give warning to those and just ask you to call 911!
- There are pet’s poop everywhere in the campus and you cannot walk at all!
- The actual rental fee is not the one that is advertised and you may need to add between 100-150$ for utility and 150 $ by Duke to the actual rent advertisement.
- Some neighbors have their loud music in their car during the summer time and keep their windows open when they clean their cars for long period and completely inconsiderate to others!
- The service, comfort and nice environment supposed to be provided by this level of rent is way below than what you may get in a bigger sized city with the similar rent or lower! Read More

My 2 bedroom single bath apartment is nice. The apartment is 3 blocks from historic downtown Newburgh Indiana and only one block from, what I believe is the best elementary schools in southern Indiana, Newburgh Elementary school. Walking distance to the Ohio river, Newburgh public pool, The Fortress of Fun and the many restaurants puts my apartment at the top. That is for a single dad raising a 6 year old daughter on his own.