My overall experience with Royse and Brinkmeyer has been severely underwhelming. I have repeatedly tried working with Katie, senior leasing agent, but she has proven to be deliberately deceptive, condescending, and insensitive.
The unit I was shown poorly represented the one that I later received. My cabinet facings were taped onto the kitchen cabinets, rather than properly repaired, or replaced. When I patiently reported the issue, I was neglected for months, only to be later told that there... was no resolution because the cabinets were “too old”.
I foolishly agreed to renew the lease if a rental discount was offered, and that negotiation was a dispute on its own. Katie verbally informed me that the full discount would be applied immediately, but later claimed that the discount would only be honored months later when the renewal kicked in.
When tenants who blasted bass speakers and violently argued at all hours of the night moved in next door, Katie instructed me to continue calling the police because “nothing could be done on her end”. She merely offered “walk-bys”, typically reporting back that nothing was heard at the time of her visit.
Despite the respect and accountability that I have demonstrated as a tenant, even now during a global pandemic, the team at Royse & Brinkmeyer continues to lack empathy and reasoning. I am needing to end my lease to move back home due to personal COVID-19 related family matters, but of course I cannot be accommodated. I offered to find a new tenant if the company would grant a name transfer on the lease, but this was refused. The impractical and unfeasible options that I have been presented with are not even offered on the lease, so I am puzzled by the refusal to compromise.
I hope that by sharing this information, I can prevent prospective tenants from experiencing similar frustration and disappointment.
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