We certainly do apologize if your residency at Briarwood was less than satisfactory. We strive to make our properties safe and welcoming communities. In order to do this, we not only employ the best people we also count on the cooperation of our... tenants. We have a great partnership with the West Des Moines Police Department, so had there been illegal activity in our parking lot, we would have been notified and Police presence would have increased. We would assume that while witnessing this event, a call was not made to the Police Department nor the manager.
We employ a staff of 4 full-time maintenance personal to oversee the maintenance issues of the property, while your review did not state what was not fixed in your home, we are available to all of our residents 24/7. We all carry cell phones to make sure we are available should the need arise, as well as employ an after-hours answering service for emergencies. If our maintenance staff overlooked a repair at your apartment, we do apologize. A follow up call to our manager would have corrected this immediately.
Briarwood Grand is a 96-unit Apartment Community, as in any close living quarters, from time to time you are going to hear noises, it cannot be helped. If the noise were to be excessive and disturbing, our manager would have taken steps to correct the issues, had she received a phone call, text, or email regarding the problem.
We appreciate your residency at Briarwood Grand and we will continue to do our best to make it a safe, welcoming place to call home. We firmly believe that there is always room for improvement, and we will always do our best for our residents. Read More

We certainly do apologize if your residency at Briarwood was less than satisfactory. We strive to make our properties safe and welcoming communities. In order to do this, we not only employ the best people we also count on the cooperation of our... tenants. We have a great partnership with the West Des Moines Police Department, so had there been illegal activity in our parking lot, we would have been notified and Police presence would have increased. We would assume that while witnessing this event, a call was not made to the Police Department nor the manager.
We employ a staff of 4 full-time maintenance personal to oversee the maintenance issues of the property, while your review did not state what was not fixed in your home, we are available to all of our residents 24/7. We all carry cell phones to make sure we are available should the need arise, as well as employ an after-hours answering service for emergencies. If our maintenance staff overlooked a repair at your apartment, we do apologize. A follow up call to our manager would have corrected this immediately.
Briarwood Grand is a 96-unit Apartment Community, as in any close living quarters, from time to time you are going to hear noises, it cannot be helped. If the noise were to be excessive and disturbing, our manager would have taken steps to correct the issues, had she received a phone call, text, or email regarding the problem.
We appreciate your residency at Briarwood Grand and we will continue to do our best to make it a safe, welcoming place to call home. We firmly believe that there is always room for improvement, and we will always do our best for our residents. Read More