My wife and I have lived at The Hartley for the past six months, and unfortunately our experience has been largely disappointing. The property itself has significant potential, but that potential is undermined by poorly maintained amenities and a lack of accountability among both residents and staff.

Common areas are consistently neglected. Trash is frequently left throughout the property, the gym is unclean and in serious disrepair, and much of the equipment is either broken or missing, only... one treadmill appears to function properly out of many. The tennis courts are neglected with broken nets, and the pool area is often dirty and not properly maintained. Residents regularly smoke cigarettes or marijuana and drink alcohol at the pool, despite this clearly violating community rules, yet staff does not address these issues. Residents often play loud, explicit music at the pool even when children and others are present, showing little regard for the shared environment.

The “screening room” has remained locked since we moved in. We were told it would be repurposed, but six months later nothing has changed. Amenities that are advertised and paid for monthly are either unusable or poorly managed.

That said, our apartment itself is quite nice, but only because we take care of it, and because it is insulated from the condition of the shared spaces. If you are only concerned with your individual unit and do not mind paying for amenities that are consistently misused and neglected, then The Hartley may still work for you.

However, management needs to take meaningful action. Amenities should be repaired and maintained to the standards shown in the property’s marketing photos, gym equipment should be fully functional, and there should be proper oversight, such as security staff or cameras, in shared areas like the gym, yoga studio, pool, and tennis courts so residents who damage or misuse facilities can be held accountable. Read More

Everything was okay until the day of my move-in. I was supposed to move in on Saturday and the leasing agents told me the only option was to move in on a weekday, so I agreed and then I spoke with a manager who confirmed that I would be able to move in on Saturday, my original move in date and that they would send me a lease agreement to sign in advance. The lease agreement they sent me had the incorrect date and I called them multiple times throughout the day to correct the issue and resend an... updated lease agreement they told me an agent who was not even in the office at the time would resend the lease so that I could move In Saturday. The lease agreement was never sent and I proceeded to travel all the way from Michigan to move in on Saturday. When I arrived, no one was in the office the lights were off and multiple people were in the parking lot stating they had been waiting for someone to arrive because they had appointments for a tour or also had to move in. I waited for an hour and no one showed up. No one has been answering calls and no one was able to be contacted. I start work Monday virtually and have nowhere to stay. This is beyond unprofessional and inconsiderate. They are also open on Sunday but I guarantee they will not show up and if they don’t, I will be leaving another review and calling corporate on Monday. Read More

The leasing staff has been incredibly helpful during our move!

I am so excited for all the improvements to come from the new changes. Especially the fitness center!

I moved here in March and within the first week my gf and I where in bed and our dish washer wasn’t running and it caught on fire!!! IT TOOK 5 MONTHS to get a new one I am completely aware of supply chain issues but there was no communication whatsoever and any attempt to contact the leasing office just ended in me being sent to voice mail. People walk there dogs without leashes and don’t pick up after dogs it smells like a zoo! The internet was out for two days and I work from home and had to... use two vacation days in order to keep my job and again no transparency on what is going on ever here. Trash is always piled up and the pool is always closed because people have unapproved pool parties and trash the property I will be breaking my lease Read More