Sub standard response to maintenance issues. Not a "luxury" apartment, laminate countertops, not granite

Living at Maa Brookhaven for several years was an utterly exhausting and frustrating experience. If you are considering moving here, please save yourself the headache and look at other options in the area.
The property management and operational issues are systemic:
Severe Neglect & Maintenance: The pool was perpetually closed down, and the community grounds constantly looked sloppy and unmaintained. Trash overflowed on a weekly basis. When things broke inside the apartment, maintenance relied... entirely on cheap band-aid fixes rather than actual repairs. To make matters worse, management frequently refused to even submit maintenance tickets for reported issues.
Communication Breakdown: Getting ahold of property management is nearly impossible. No matter what time of day you call, the standard response from the office is always that the property manager is "out to lunch."
Health and Safety Concerns: My carpet flooded multiple times during my stay. Furthermore, I heard firsthand accounts of multiple residents getting sick due to mold inside the units—which management shockingly just paints right over rather than properly remediating.
Sketchy Move-Out Tactics: True to form, the management tried to nickel-and-dimed me upon move-out with endless back-and-forth charges. They even tried to charge me for a wall stain belonging to a completely different apartment. Fortunately, I anticipated their shady tactics and took a thorough move-out video before handing over the keys, which I used to disprove their fraudulent claims.
This complex is poorly managed, overpriced, and treats its residents terribly. Do yourself a favor and reconsider before signing a lease here. Read More

This has been the best experience I have ever had with an apartment complex. Initially when I toured the complex Kayla showed me 5 different floor plans. When I asked about vinyl flooring she had them installed before I moved in. The floor plans are incredible - only one of the walls in my apartment touches another unit! High ceilings, paneled doors, chair rail molding - i have a sunroom & a patio?! I’ve seen 3 tennis courts, I have a plot in the vegetable garden, there’s multiple places to wash... your car. Everyday I realize something else I love about this complex. Hands down 10/10 would recommend! Read More

The gates malfunctioned and closed on my car, causing significant damage to my driver side. I immediately reached out to the call center as it was after hours. The woman advised me she was going to dispatch a courtesy officer to me. I waited 40 mins for an officer to come or call, but no one contacted me for at least 24 hours. When Officer Spear did call me he made a multitude of excuses on why it took him 24 hours to reach out (he didn’t have access to his phone, etc). The leasing office... manager Janel also sent me an email saying the property doesn’t have insurance to cover personal property damages and is not willing to work with me to resolve the issue. Honestly, the management of this apartment complex is awful! I DO NOT RECOMMEND LIVING OR VISITING HERE. Read More

We took a huge leap of faith when we moved in because we weren't able to actually see the apartment before moving in due to the previous tenant handing in keys late or something, we were told. When we finally got to see the apartment, we were greeted with a horrible smell and a card that said the apartment was professionally cleaned. It absolutely reeked of smoke, and to people that don't smoke, that smell is very profound. We found lots of smoky cobweb gunk lining all the frames around doors... and windows, on vents, covering the tops of kitchen cabinets, cabinets were stained brown, some cabinets had water and mold stains in them, hair was found in the bathtub, blinds were filthy and one had what looked like an old bloody thumbprint on them. Most of this we had to deal with and clean ourselves, only a few things were fixed by management. Which we were grateful for of course.. but it was incredibly obvious the apartment was not professionally cleaned.. or the business that was hired did not do their job correctly as these things that were filthy were things we have personally seen as being included in professional cleaning service packages.

What made all that worse was that we even took pictures of everything and complained of the smell to which two leasing agents told us "Weird cause we didn't smell anything while we were there" which felt a little like gaslighting when at this point every friend and family member who has visited has also said it stinks as well. Another leasing agent also proceeded to mutter "this is stupid" under her breath while looking through the pictures we took. I know that the management has it in them to do a good job because we even saw another apartment in this complex that looked properly cleaned. Ours evidently needed a much more thorough cleaning because of the previous tenant. The filth itself I realize is not the fault of management.. but properly preparing the apartments for new tenants is. Rent costs are insanely high right now to be slacking on such an important thing to do for their prospective tenants.

Just incredibly disappointed and feel duped. Read More