My experience with this property was very disappointing. When we first toured the apartments, the leasing office—specifically Taylor—was very persistent, contacting my boyfriend Kristopher almost daily to complete the application. Once the application was submitted, that level of communication disappeared. I called with questions about the move-in process and never received a call back. Kristopher also called multiple times with no response.

We also requested a third-floor unit several times,... both in person and over the phone, but were still placed on the second floor in a building that we were told is mostly occupied by younger residents—not what we wanted or discussed. The lack of responsiveness and disregard for our preferences made us feel dismissed and unwelcome.

We ultimately chose not to move in. This was not a pleasant or professional experience, and I wouldn’t recommend this property based on our interaction.
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DO NOT MOVE HERE. Insane amount of ducks and geese are always on the sidewalks and in our hallways. Dog and duck poop everywhere that residents end up cleaning when it's not their animal because management does not care. They let you tour one specific unit and keep that hallway clean so you get a false impression. Gates have been broken since before we moved in 7 months ago. They only care about money and not how they can make your living better. You will regret living here.

The company has went through 5 different managements in the span of a year since I was staying there and there is always miscommunication between leasing consultants and residents. After leaving and packing up everything and turning in the key’s properly I still was not able to get my security deposit and was charged more money for days after I had already terminated my lease and paid my last months rent.

Staff is horrible been waiting to hear back from corporate since January its March due to an issue with me and my child being stuck in a cold apartment (heat wasn't working) the front office was not the friendliest in the situation!

Very safe, clean & friendly community! Amazing staff and beautiful amenities! Love being able to call Broxton Bay home!