I honestly don’t know why I expected anything different. I had similar issues with this property years ago, and unfortunately, nothing seems to have changed.

Over the course of my apartment search, I attempted to visit Lyra multiple times. Twice I stopped by in person only to find no one available, the front entrance inaccessible, and no staff at the desk. I called several times over multiple days and couldn’t get a hold of anybody.

I then scheduled an appointment through Apartments.com and... confirmed a time via email. I rearranged my schedule and showed up for the appointment, only to be completely no-showed. No call. No text. No apology. No follow-up. No accountability.
That’s what bothered me the most. Everyone makes mistakes, but professional management follows up and takes ownership. Instead, I was left wondering if anyone even knew I was there.

This isn’t about one employee (Phyllis). This feels like a company problem. When communication, responsiveness, and customer service are this poor before you’ve even signed a lease, it’s fair to wonder what happens after move-in when you have maintenance requests or real issues.

It’s also worth noting that their rent prices have dropped significantly over the last 2 years (25%).
That’s a red flag.

The location itself is right next to I-25, which means freeway noise should be something prospective residents carefully evaluate. There are many communities competing for renters right now, and customer service matters.

I ultimately decided to take my business elsewhere. If management reads this, I hope they focus less on marketing “luxury” and more on answering phones, showing up to appointments, and treating prospective residents with professionalism and respect.

Look into your employee, Phyllis. Read More

I’ve had a few issues during my time here, but the management and maintenance staff have always been responsive, professional, and helpful. Any concerns I’ve reported were addressed quickly, and the team genuinely cares about residents. While the surrounding area may not be my favorite, the staff and overall management of the property have been excellent. I appreciate all their hard work and dedication.

We absolutely love living at Lyra. There are no properties that can compare (and we’ve lived at several lol). Our apartment is stunning, the amenities are beautiful, like living at a beach resort, and the staff is excellent.

Our dryer stopped working. Rick & Shannon were very attentive to our problem. They replaced the dryer! Thanks Lyra

I didn't know that there was a FIVE STAR RESORT right here by my work! What a LOVELY place!! This is the "style" of community I imagined myself living in for this price! Nothing else I have looked at can even slightly compare! EXCELLENT staff...So friendly and helpful! LOVED the tour! I can't wait to move in!