Maintenance team Great team. They fixed the problem really fast and efficiently

Fast Reply Our request was taken care of right away. We appreciate the fast response. Thanks!

Great experience so far I have been living here for about a year now and everything from move in has gone pretty smooth. There’s always friendly staff working on cleanliness in the premises and there have been lots of upgrades done since I moved in. The gym is great and well equipped, and having 2 dog parks is great for my high energy pup. Maintenance requests get resolved in a timely manner and everyone who works here is very kind and helpful. No complaints on my end!

Honestly would give it a Zero Star if able. New management and practices are borderline terrible avoid moving here, they dog n pony show with cheap ice cream n pizza, and turn around increase all their fees charges and insurance requirements by more than 300%. I had a duplicate payment submited between two transactions one of them was just $2 transaction, this was n OVER payment not even a late payment just an extra payment reversed for a total of $50 the office smiles and cheerfully laughed... "well thats not our fault" as they advised they would not budge on the fees and proceeded to bill me $50 and revoked all online access to my Renters Portal.... Katrina at the front desk was laughing on the phone, I advised ill get my moneys worth, and Katrina stated " I should reconsider stealing from their properties" which honestly low class an un professional, requested manager call back, no call back...
On top of that Gates dont work, 1 security gaurd with no patrols, Elevators Dont work F building press the button 30-40 times to get it to work.. Fitness Centers/Pools/BBqs frequently closed, a very poor trash valet. Enjoy all your neighbors trash rotting in the sun, the trash valet is mandatory and very inconsistent, 6pm bring over dinner guest show them the rat food. This place used to have nice decor fountains and plants, all removed and no and more resembles prison with plain cement monotone color and metal railings. They do nothing about sound/noise pollution. This new management is terrible all around no customer service no empathy. 5 years here and this is the last. Oh yeah the mail theft is out of control, but thats probably your least worry here. 0/5 stars if possible. Read More

I never leave a review about anything but our experience here was so bad I must warn people. First, our counters and floor by the fire place started turning yellow and peeling within one month of moving here. Our Patio floor was painted two months ago and started peeling again at the first drop of dew. The lower level (underground) parking garage elevator area looks like a scene from The Last of Us because of the cordyceps branching out across the ceiling. There are literally furry mushrooms... popping out of the cracks in the ceiling. Last winter/spring, brown water dripped from the ceiling every time it rained, mold spread across the entire ceiling, and we got dripped on by brown mold water no matter where we stood while waiting for the elevator. It is one year later and it HAS NOT been addressed. I hope we move before it rains again - I am horrified, as it is so dangerous to be breathing that air! We have only lived here for one year, so who knows how long mold has been growing in there. The room is completely covered in wet carpet and the smell is unbearable when it rains. This is the most dangerous and disgusting issue of this whole complex in my opinion. The second most disgusting thing is every inch of the grass is covered in dog poop. When I take my dog to go, it is impossible to walk on the grass without stepping in poop. Every square foot of the grass has at least two smashed poop piles in it. This has not changed since the day we moved in and everyone who was helping us move stepped in poop. So embarrassing. Last but not least, my hair was burnt off in the pool because the chlorine levels were 22.58 PPM. I got the water tested at a pool place when my hair got wrecked and my wedding band broke off into the water after thirty minutes of soaking in it. Normal chlorine levels are between 2-5 PPM for context. Oh, and Last month we had a rat infestation and after reading these other reviews today it seems like we're not the only ones!....This sounds like a cartoon. Don't move to the Grand Costa Mesa. Read More