We just moved in and they didn't even clean the apartment. Both toilets were running, missing drip pans on the dirty oven, and cracks in the ceiling they couldn't bother to patch.

The carpet was gross and is ripped. Toilets weren't cleaned. We just thought they were stained to hell but they clearly didn't even attempt to clean them.

Roaches in the bathrooms and kitchen. Cobwebs on the ceilings.
Broken dishwasher that had standing moldy water in the filter compartment and smelt like death... .

Bedroom door was cracked and broken.

We've had to put at least 20 service orders in and they keep closing them without fixing. Management ghosted us.

Stay away. Read More

I find myself compelled to share my horrendous experience with an apartment after moving out to a new place. What should have been a temporary home quickly turned into an unending nightmare, courtesy of the apartment management's ruthless approach and lack of compassion.

The trouble began when I contacted management about my desire to move out after the end of my lease. I approached the apartment management with genuine honesty and explained my situation, hoping for a reasonable resolution.... Instead, I was met with cold-hearted indifference and a complete disregard for my predicament. Their inflexibility and unwillingness to work with me left me feeling trapped and utterly disheartened.

To add insult to injury, the apartment management imposed exorbitant fees and added derogatory mark on my credit report despite paying the exorbitant fees they charged me. The financial burden they placed upon me was unjustifiable and disproportionate. It felt as if they were more interested in profiting from my misfortune than finding a fair solution. Their lack of empathy and understanding made an already difficult situation even more unbearable.

Communication with the apartment management was a constant battle. They rarely answered the phones or responded to emails, leaving me feeling abandoned and ignored. It seemed that once I told them about moving out , they had no further interest in providing even basic customer service. Their lack of professionalism and transparency only added to my frustration and dissatisfaction.

In conclusion, the callousness and inflexibility of the management, coupled with exorbitant fees, highlighted their complete lack of compassion for their tenants. The unprofessionalism and a lack of effective communication further compounded my dissatisfaction. I strongly caution anyone considering renting from this establishment to proceed with extreme caution and explore other options. Read More

Overrun with cockroaches, and mice coming in through the vents. Worst management team and unsafe.

When we first moved in the management office was amazing. Always helpful. However, they switched to S2 sometime the end of last year. They are horrible. Never have any answers for us. No where in our lease did it say we have a base water utility fee, however suddenly we have one. My lease ends in just over 30 days but they have yet to give me new lease options. I have been calling for WEEKS with ZERO support. Not even an idea for what I’d be looking at. Yet, they want a 60 day notice. LOL. Also,... yes. Don’t expect to find uncovered parking, ever. Read More

I have live in multiple apartment complexes the last 10-12 years of my adult life and none of them have even come close to the quality of staff that Oxford Apartments has. I moved in right after the new ownership took control (Knightsvest) and I have to say, from what I have read about the previous ownership and the complex pre Knightsvest, the new ownership, new management, and new office/maintenance staff have really shown they care about their residents and making this the tightest run ship... on the seas.

Work orders are handled promptly and appropriately. Complaints are handled swiftly and with great attention to the lease terms and property rules. I don't normally get the chance to stay in one complex after 1 lease term but this just might change as I have now found a place that takes satisfaction and living standards as seriously as I do.

If you are looking for a place to live in Phoenix, stop on by and sign a lease. You will not regret it. I appreciate everything this staff has done for me and for this property and you will too if you live here. Read More