I've lived here over five years. This isn't frustration from one bad experience. It's a pattern I've watched develop and worsen. I want prospective residents to have an honest picture before signing a lease, so I'll be specific.

-Safety

This property markets itself as gated, but the gates are left open so consistently it is essentially meaningless. Multiple bike thefts and hit-and-runs have been reported in the parking lot. When my car was struck, I asked management to pull security footage. I... was told the cameras do not cover the parking lot and that they did not know how to access the system anyway. I escalated to their supervisor, got one reply, and never heard back again. No resolution, no accountability. In the lease it states they are not responsible for any damage or thefts that occur on their property so they don't care to help when these incidents keep happening.

-Maintenance

Hallways smell of garbage, walls have holes that go unrepaired, and the grounds are regularly littered with trash. The pool has gone swampy green multiple times from not being properly cleaned and maintained. The hot tub and elevators have each been out of service for multiple months multiple times throughout my stay. This is not occasional lag. It is how things are run here.

When my in unit laundry machine broke, I work from home, so I was present for every scheduled service window. Maintenance repeatedly marked the ticket complete without anyone showing up. When someone finally came, they claimed it was fixed. It was not. After two weeks without a working washer and multiple calls to the office, they directed me to use the washer in a vacant unit. That one was broken too. I ended up at a laundromat. The two broken machines may have been bad luck. Being treated as a nuisance for wanting a working appliance that I pay for was not. This is not a one time incident either, it usually takes multiple maintenance requests and calls before they get things fixed.

-Everything else

There is a pigeon infestation throughout the property. Constant noise, droppings covering balconies, and most residents have had to buy bird spikes to try and fend them off. Staff turnover is so frequent it is clear something is broken at a leadership level.

The "luxury" label here is marketing. This is a poorly maintained, inadequately secured complex with no meaningful accountability when things go wrong. Five years is long enough to know this is not a rough patch. It is the standard. Read More

Windows don’t open causing MOLD in building, parking is a hassle, the gates are always broken & homeless people sneak in, they care more about charging you for petty stuff than helping you when you’re at an inconvenience. Staff is not friendly.

Julie is a great manager of this place. It’s our second year living here and we love it. There is always things that constantly happen, but I love how fast maintenance get things done if anything happens in our unit. The whole complex is nice.

Live here currently and the place is a mess. Elevator has been broken for 6 months, pool is closed every other week and we have roaches crawling around the entire building and through the halls. Have even had a few get into the apartment and they do nothing about it. Stay away.

These apartments aren't' a year old yet and are very nice. They are aestetically pleasing and the staff is amazing. The fitness center is one of the best I have seen in apartments (2 stories!) The pool is nice (except it's not pool deck, but brick so you can't walk barefoot which is odd) with free cabanas with TVs.
They have package lockers which are great so you don't have to bother the staff for an amazon delivery.
The indoor corridors really helps with your APS bill.
I don't think it was... build very sound proof as other places I have lived.
They also make you pay for trash valet ($35/mo) regardless if you use it or not. they will pick up your trash at your door 5 days a week but they also have trash chutes so it's not needed and a waste of money but you have to pay for it.
This is the only place in AZ that I have seen (that's not downtown) that you don't get a covered spot for free. You pay for covered parking. Not sure what will happen as the place fills up and no one wants to buy covered ( a lot are not used) and the free, uncovered spots fill up.

So far, the place is great and would recommend it, just some random weird things the builders/owners did that don't make sense. Read More